Jason Cheung
Systems Analyst at NSM Insurance Group- Claim this Profile
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Bio
Karen Flam, CSM
Jason is so much more to NSM than his title would indicate. He is responsible for support and troubleshooting for a large division of an insurance company. He is terrific to work with, responsive and great with the "end users". He is an asset to any IT department.
Karen Flam, CSM
Jason is so much more to NSM than his title would indicate. He is responsible for support and troubleshooting for a large division of an insurance company. He is terrific to work with, responsive and great with the "end users". He is an asset to any IT department.
Karen Flam, CSM
Jason is so much more to NSM than his title would indicate. He is responsible for support and troubleshooting for a large division of an insurance company. He is terrific to work with, responsive and great with the "end users". He is an asset to any IT department.
Karen Flam, CSM
Jason is so much more to NSM than his title would indicate. He is responsible for support and troubleshooting for a large division of an insurance company. He is terrific to work with, responsive and great with the "end users". He is an asset to any IT department.
Experience
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NSM Insurance Group
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United States
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Insurance
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200 - 300 Employee
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Systems Analyst
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Feb 2021 - Present
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Service Desk Technician
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Mar 2019 - Feb 2021
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Insight
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Services Technician
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Oct 2016 - Mar 2019
Troubleshooting Mac, PC, iOS and Android issues Imaging personal computers for employees and assisting with data migration Shipping of personal computers to remote users and providing the documentation for setup Enrolling mobile devices with SAP certificates and apps for employee access to email, calendar, and internal applications Refurbishing used PC's for repurposing with hardware diagnostics testing Addressing tickets to ensure timely service for issues using ITdirect ticketing system Resolving single sign-on issues and compatibility issues with internal applications
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SEI
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United States
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Financial Services
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700 & Above Employee
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Hardware Technician
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Feb 2014 - Sep 2016
•Troubleshoot client hardware and software application issues. •Successfully worked through tickets in queue to ensure closure for issues addressed using the MAGIC ticketing system. •Provided system upgrades for SEI employees. •Attended daily meetings with the team and management •Set up new hires with hardware. •Coordinated the release of patches for database applications •Performed quality assurance testing on financial applications •Troubleshoot client hardware and software application issues. •Successfully worked through tickets in queue to ensure closure for issues addressed using the MAGIC ticketing system. •Provided system upgrades for SEI employees. •Attended daily meetings with the team and management •Set up new hires with hardware. •Coordinated the release of patches for database applications •Performed quality assurance testing on financial applications
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Education
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2010 - 2014
Pennsylvania State University-Brandywine
Bachelor's Degree, IST
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