Experience

eOriginal

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Implementation Consultant

  • Apr 2018 - Present

  Company Info: eOriginal guarantees trusted transactions of digital financial assets for all parties from the borrower to the secondary market. We do this by creating a ‘digital original’ document with all the legal and enforcement rights of a paper contract combined with the capital and operational efficiency of digitization. Our proven network provides certainty in how these digital assets are created and maintained, delivering the confidence, visibility and compliance lenders and buyers need. As a pioneer in the space, major financial institutions, leading law firms and credit ratings agencies have validated and rely on eOriginal as a trusted partner for Digital Transaction Management.



MileOne Autogroup

• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Internet Manager

  • Apr 2015 - Apr 2018

  Managed 1000+ leads a month across three brands with a minimum 15% sales closing ratioImplemented an improved email workflow for a 50% increase in lead penetration and improved ad source ROITrained 50+ new hires in CRM usage and lead management processesHelped improve CSI by creating manager no-sale follow up processes and procedures improving CSI by over 22% Managed 1000+ leads a month across three brands with a minimum 15% sales closing ratioImplemented an improved email workflow for a 50% increase in lead penetration and improved ad source ROITrained 50+ new hires in CRM usage and lead management processesHelped improve CSI by creating manager no-sale follow up processes and procedures improving CSI by over 22%



iMagicLab

• United States
• Software Development
• 1 - 100 Employee

• Regional Account Representative

  • Aug 2014 - Feb 2015

  Worked with dealership managers to identify and create efficient work flow processes and more accurately monitor Return on InvestmentConsulted with marketing teams on industry best practices regarding customer service satisfaction, eCommerce strategies, sales processes and ROI

• National Trainer

  • Jun 2012 - Aug 2014

  Traveled nationwide to more than 30 states to implement, train and advise over 100 dealerships on using CRM (Customer Relations Mgt) software to maximize business growthDeveloped new sales, service and business processes to enhance organization and accountability in segmented business model

• Web Training Manager

  • Feb 2011 - Jun 2012

  Increased client retention by analyzing user metrics and pro-actively assisted managers using online training and targeted Q&A sessions. Worked with Dealers' Internet Managers to improve their work-flow process and designed an online training curriculum customized for their dealership.Through daily Web conferencing training classes, successfully trained more than 1,000 clients ranging from Sales Reps to General Managers - Positive feedback 4.7/5

• Customer Care Consultant

  • Jan 2010 - Feb 2011

  Fielded avg. of 30 calls daily for technical support related to the company’s CRM (Client relations management) and ILM (Internet leads management) software and IT operation.Troubleshot and diagnosed software bugs and opened trouble tickets for further investigation and resolution.



Erie Insurance Group

• United States
• Insurance
• 700 & Above Employee

• Clerical 1

  • Jan 2009 - Jan 2010

  Worked with banks and other financial institutions regarding total loss vehicles.Processed salvage paperwork using CMS (Erie Insurance proprietary software) Worked with banks and other financial institutions regarding total loss vehicles.Processed salvage paperwork using CMS (Erie Insurance proprietary software)



ATS - Anchor Technical Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Recruiter

  • Nov 2007 - Dec 2008

  Searched online job sites and interacted with potential candidates to determine tangible skill-sets and intangible abilities required for technical positions.Set up interviews for candidates and aided them in interview preparation with over 50% success rate. Searched online job sites and interacted with potential candidates to determine tangible skill-sets and intangible abilities required for technical positions.Set up interviews for candidates and aided them in interview preparation with over 50% success rate.