Jason Boyd
Information Technology Support Engineer at Flexsys- Claim this Profile
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Bio
Credentials
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jan, 2020- Oct, 2024
Experience
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Flexsys
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United States
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Chemical Manufacturing
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200 - 300 Employee
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Information Technology Support Engineer
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Oct 2022 - Present
My full time contractor role at Flexsys involves being the primary boots-on-the-ground IT support for Flexsys' Ohio Headquarters, with duties ranging from in-person end user PC support to physically installing network devices throughout the building. I will also be one of the primary authors of the IT knowledge-base that future additions to the team will be basing their first level phone support on. My full time contractor role at Flexsys involves being the primary boots-on-the-ground IT support for Flexsys' Ohio Headquarters, with duties ranging from in-person end user PC support to physically installing network devices throughout the building. I will also be one of the primary authors of the IT knowledge-base that future additions to the team will be basing their first level phone support on.
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American Family Insurance
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United States
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Insurance
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700 & Above Employee
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Senior Help Desk Analyst
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Jan 2021 - Oct 2022
While initially I had the same responsibilities as my previous role (I was merely transferred to the mother company American Family Insurance which owns The General) - some time after I was 'quiet promoted' to the Service Desk Quality and Training Team. In that role I reviewed performance data, recordings, and end-user feedback for findings to help improve American Family Insurance's various Service Desks (One for each operating company). While initially I had the same responsibilities as my previous role (I was merely transferred to the mother company American Family Insurance which owns The General) - some time after I was 'quiet promoted' to the Service Desk Quality and Training Team. In that role I reviewed performance data, recordings, and end-user feedback for findings to help improve American Family Insurance's various Service Desks (One for each operating company).
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The General®
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United States
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Insurance
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700 & Above Employee
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Technical Support Specialist III
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Feb 2019 - Jan 2021
Advanced IT Support for end users. Desktop Support Asset Management Systems Administration (JAMF) Outage and War-room coordination After-hours and on-call support Advanced IT Support for end users. Desktop Support Asset Management Systems Administration (JAMF) Outage and War-room coordination After-hours and on-call support
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University Hospitals
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United States
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Hospitals and Health Care
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700 & Above Employee
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Desktop Support Administrator II
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Apr 2018 - Feb 2019
Hardware and software operations for the southern operation zone of University Hospitals. Hardware and software operations for the southern operation zone of University Hospitals.
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Summa Physicians Inc.
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Akron, Ohio
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Application Support Specialist
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Nov 2013 - Jun 2017
I was responsible for maintaining the upkeep (and continued rollout) of eClinicalWorks (medical record keeping software) across all member doctors' offices and hospitals of Summa Health Network. This involves server administration of the application and server-to-keyboard support for some directly employed offices. Later I was responsible for working on the rollout of eCW's replacement at Summa, Epic (Specifically, Cinncinnati-based Mercy Health's CarePATH implementation of it). I assisted it getting it working at all ambulatory locations, and proceeded to support and troubleshoot it for the duration of my time at Summa. I also was an admin of our new OpenText RightFax implementation, our Medtronic PaceART implentation, and a spread of other systems. I help to build, roll out, and administer other IT services as needed. I also provide level 3 support as needed for advanced issues that arise across the company. Show less
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Diebold Nixdorf
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Global IT Support (Level 2)
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Jun 2010 - Nov 2013
Dealing with second-level calls, various hardware/software issues, and providing advice and guidance regarding efficiency. Global Administration of Diebold's corporate McAfee ePolicy Orchestrator servers, versions 4.6.3, 4.6.4, and 5.0.0. Managing McAfee Virus Scan Enterprise and McAfee Endpoint Encryption for ~14,000 PCs worldwide via those servers. Site Admin for our department's local internal Sharepoint. Dealing with second-level calls, various hardware/software issues, and providing advice and guidance regarding efficiency. Global Administration of Diebold's corporate McAfee ePolicy Orchestrator servers, versions 4.6.3, 4.6.4, and 5.0.0. Managing McAfee Virus Scan Enterprise and McAfee Endpoint Encryption for ~14,000 PCs worldwide via those servers. Site Admin for our department's local internal Sharepoint.
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Help Desk Analyst (Level 1)
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Nov 2006 - Mar 2009
Supported over four different subdivisions' IT infrastructures simultaneously at a 24-7 call center. From workstation/windows issues to mainframe/linux server problems, with over 50,000 end users between hundreds of locations. Supported over four different subdivisions' IT infrastructures simultaneously at a 24-7 call center. From workstation/windows issues to mainframe/linux server problems, with over 50,000 end users between hundreds of locations.
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Kent State University
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United States
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Higher Education
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700 & Above Employee
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College of Business Administration Lab Monitor / PC Technician
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Aug 2002 - Oct 2003
Monitored and maintained the three building computer labs, and served as 1st-2nd level IT support for all faculty and staff in the building. Monitored and maintained the three building computer labs, and served as 1st-2nd level IT support for all faculty and staff in the building.
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Education
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Kent State University
BBA, Management Information Systems
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