Jason Bligen
Energy Assistance Supervisor at Center for Public Management at the University of Oklahoma- Claim this Profile
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Topline Score
Bio
Amy Kaptsenel
I had the pleasure of working with Jay at Borders in Midtown Manhattan. We were both supervisors and had to collaborate often. He was absolutely one of my favorite peers - incredibly personable and simply one of the most responsible (and responsive) people I have ever worked alongside. He was always able to make you smile, diffuse a situation, or come up with a creative solution. Perhaps best of all is while he’s incredibly effective at his job, he’s also truly FUN to work with. It’s a rare gift to get to work with someone like Jay and I cannot recommend him highly enough.
Latasha Tucker, AMP
Jason was the ideal employee. He came to work everyday, timely, and ready to go after it. He was a great fit on my team and interacted with his teammates well. He’s driven and always looking to for ways to improve. He accepts coaching and feedback well and also asks for new information. I appreciated having an agent like this on my team.
Amy Kaptsenel
I had the pleasure of working with Jay at Borders in Midtown Manhattan. We were both supervisors and had to collaborate often. He was absolutely one of my favorite peers - incredibly personable and simply one of the most responsible (and responsive) people I have ever worked alongside. He was always able to make you smile, diffuse a situation, or come up with a creative solution. Perhaps best of all is while he’s incredibly effective at his job, he’s also truly FUN to work with. It’s a rare gift to get to work with someone like Jay and I cannot recommend him highly enough.
Latasha Tucker, AMP
Jason was the ideal employee. He came to work everyday, timely, and ready to go after it. He was a great fit on my team and interacted with his teammates well. He’s driven and always looking to for ways to improve. He accepts coaching and feedback well and also asks for new information. I appreciated having an agent like this on my team.
Amy Kaptsenel
I had the pleasure of working with Jay at Borders in Midtown Manhattan. We were both supervisors and had to collaborate often. He was absolutely one of my favorite peers - incredibly personable and simply one of the most responsible (and responsive) people I have ever worked alongside. He was always able to make you smile, diffuse a situation, or come up with a creative solution. Perhaps best of all is while he’s incredibly effective at his job, he’s also truly FUN to work with. It’s a rare gift to get to work with someone like Jay and I cannot recommend him highly enough.
Latasha Tucker, AMP
Jason was the ideal employee. He came to work everyday, timely, and ready to go after it. He was a great fit on my team and interacted with his teammates well. He’s driven and always looking to for ways to improve. He accepts coaching and feedback well and also asks for new information. I appreciated having an agent like this on my team.
Amy Kaptsenel
I had the pleasure of working with Jay at Borders in Midtown Manhattan. We were both supervisors and had to collaborate often. He was absolutely one of my favorite peers - incredibly personable and simply one of the most responsible (and responsive) people I have ever worked alongside. He was always able to make you smile, diffuse a situation, or come up with a creative solution. Perhaps best of all is while he’s incredibly effective at his job, he’s also truly FUN to work with. It’s a rare gift to get to work with someone like Jay and I cannot recommend him highly enough.
Latasha Tucker, AMP
Jason was the ideal employee. He came to work everyday, timely, and ready to go after it. He was a great fit on my team and interacted with his teammates well. He’s driven and always looking to for ways to improve. He accepts coaching and feedback well and also asks for new information. I appreciated having an agent like this on my team.
Credentials
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Communicating with Empathy
LinkedInOct, 2022- Oct, 2024 -
Working with Upset Customers
LinkedInOct, 2022- Oct, 2024 -
The Science of Well-Being
CourseraMay, 2020- Oct, 2024 -
Developing Your Emotional Intelligence
LinkedInSep, 2018- Oct, 2024 -
Business Etiquette: Phone, Email, and Text
LinkedInJun, 2018- Oct, 2024
Experience
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Center for Public Management at the University of Oklahoma
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United States
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Higher Education
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1 - 100 Employee
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Energy Assistance Supervisor
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Jan 2023 - Present
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Energy Assistance Gatekeeper/Lead
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Jan 2022 - Jan 2023
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Paycom
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United States
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Software Development
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700 & Above Employee
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Product Specialist
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Oct 2021 - Jan 2022
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Fanatics, Inc.
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United States
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Performing Arts
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Retail Team Lead
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Aug 2019 - Oct 2021
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Center For Public Management at The University Of Oklahoma
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United States
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Higher Education
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1 - 100 Employee
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Educational & Support Specialist
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Feb 2018 - Oct 2020
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Retail Team Member
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Jul 2017 - Feb 2018
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Relationship Manager
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Aug 2016 - May 2017
Serve as the primary contact for customers and third party partners of Chase. Supports defense of default and real estate claims, escalation of second tier resolution for foreclosure processing. Serve as the primary contact for customers and third party partners of Chase. Supports defense of default and real estate claims, escalation of second tier resolution for foreclosure processing.
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Sr. Lead Operations Specialist
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Mar 2015 - Mar 2016
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Customer Assistant Specialist
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May 2014 - Feb 2015
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JPMorgan Chase
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United States
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Investment Management
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Customer Care Supervisor
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Sep 2011 - Aug 2013
Chase.com pilot program currently supervising 15 agents as they reach out to 3,000 newly acquired borrowers a week, to explain the benefits of using Chase.com to manage their new mortgage online. This is a 10 week project that has the potential to help the Mortgage Banking division. Original forecast for actual customer contact was 6%. To date we are at 28% right customer contact and growing. Daily operations of Attorney General Settlement call line,were customers received information about the recently announced federal agreement with the major banks. This was a Two and a half month project with a team of 27 call agents. We were originally designated as back ups to the main call centers in Ohio but after performing at a high level the first Two days we were elevated to a Tier 1 status full time to handle 1,600 calls per day. BK1 Document retrieval project were I managed 4 Research Analysts in finding and categorizing documentation for 100 cases a week to help Deloitte(Independent Consultant) gather information on various bankruptcy issues. Agents were responsible for maintaining a 95% error free avg, my teams avg was 100% error free at the end of our time on the project. Show less
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Borders
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Belgium
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Online Audio and Video Media
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Loss Prevention Supervisor
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Aug 2006 - Sep 2011
Customer service, floor supervision, facilities maintenace, event planning, merchandising, cash handling, cctv monitoring, incident report filling, training staff in company loss prevention protocols, managing 10 member loss prevention team, store auditing, monitoring habits of organized retail crime rings, communicating with police/anti crime units, inventory, helped keep the store way beneath 2% shrink number. Customer service, floor supervision, facilities maintenace, event planning, merchandising, cash handling, cctv monitoring, incident report filling, training staff in company loss prevention protocols, managing 10 member loss prevention team, store auditing, monitoring habits of organized retail crime rings, communicating with police/anti crime units, inventory, helped keep the store way beneath 2% shrink number.
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Madison Square Garden
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Entertainment Providers
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Merchandise Supervisor
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Aug 2001 - Feb 2007
Merchandising, store/stand supervision, customer service, event management, working with various vendors. Merchandising, store/stand supervision, customer service, event management, working with various vendors.
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F.A.O. Schwarz
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United States
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Merchandise Manager
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Nov 1993 - Jul 1999
Department supervision, merchandising standards, events management, new product launches, scheduling, product testing,staff meetings, staff motivation. Department supervision, merchandising standards, events management, new product launches, scheduling, product testing,staff meetings, staff motivation.
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Education
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2022 -
Oklahoma City Community College
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2021 -
University of Oklahoma
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1989 - 1991
Farmingdale State College
Business Administration -
1985 - 1989
Cardinal Hayes
High School Diploma
Community
