Jason Blake

Business Continuity Specialist at Riskonnect (Formerly Castellan Solutions)
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Contact Information
Location
US
Languages
  • English -

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Joseph Field

I've had the pleasure of working with Jason for 6+ years at both Assurance Software and Sungard Availability Services. He joined our software team and hit the ground running by supporting customers with excellent service and also took the initiative to provide valued internal support to a variety of departments who could always rely on Jason for technical guidance and his problem solving capabilities. He has been recognized and promoted over the years for his noteworthy efforts, serving in a number of pivotal roles to help conceptualize and implement customized solutions, train and provide customers with best practices during onsite classroom and online training sessions, as well as introducing our solutions to prospects as a Solution Advisor to showcase the value of the solutions being presented, providing his insight to help solve business challenges. Jason brings a positive attitude with him each and every day and possesses a remarkable energy level that he channels into his work, delivering results you can depend on. He is a stand up guy that is passionate about life and takes tremendous pride in his work. I highly recommend Jason who will serve as a great asset to any organization.

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Credentials

  • Associate Business Continuity Professional
    DRI International (Disaster Recovery Institute)
    Feb, 2016
    - Sep, 2024
  • HDI Support Center Analyst
    Help Desk Institute

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Business Continuity Specialist
      • Jun 2022 - Present

    • Business Continuity Specialist
      • Aug 2020 - Oct 2022

      Develop and deliver scoped project, including SoW creation and implementation. Liaise as customer advisor and subject matter expert on product suite. Created core processes and documentation for companywide standardization.

    • United States
    • Software Development
    • 1 - 100 Employee
    • Solution Advisor
      • Aug 2018 - Aug 2020

      As a Solutions Advisor I represent the core knowledge and expertise of the Assurance Software solution suite and deliver that knowledge to prospects and customers on a daily basis. I work on the front lines, answering questions, addressing challenges, alleviating concerns, providing demo’s and setting up proof of concept environments within Assurance Software’s suite of solutions.

    • Professional Services Sr Implementation Consultant
      • May 2016 - Aug 2018

      -Create customized solutions based on client needs -Lead the team as a Subject Matter Expert (SME) for the notification product-Plan and manage Software Implementations -Create new product Implementation guidelines-Create classroom training courses for the notification product-Provide custom client product training remotely and onsite -Apply knowledge and expertise of best practices to provide an optimal solution

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Emergency Notification Implementation Specialist - Customer Support
      • May 2012 - May 2016

      •Create knowledgebase articles on product •Sole team member to provide API assistance •Championed the teams transition to new notification tool •Provided solutions to sales team during transition to new application •Managed projects between Sales, Service and Customer •Trained new team members •Create knowledgebase articles on product •Sole team member to provide API assistance •Championed the teams transition to new notification tool •Provided solutions to sales team during transition to new application •Managed projects between Sales, Service and Customer •Trained new team members

    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Customer Service Lead
      • Jun 2003 - Apr 2012

Education

  • Atlantic Cape Community College
    Associate's degree

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