Experience

GoFan

• United States
• Software Development
• 1 - 100 Employee

• Manager, Customer Success

  • May 2023 - Present

  · Leading a team of Customer Success Managers to drive customer satisfaction, retention, and revenue growth· Responsible for developing comprehensive customer success strategy focusing on onboarding new schools, ensuring smooth adoption of GoFan’s digital ticketing platform, and delivering ongoing value to schools· Establishing & monitoring KPI’s and metrics to measure customer success and team goals· Conducting regular reviews with Customer Success Managers to access customer performance and identifying areas of improvement to ensure customer retention and long-term partnership relationships Show less

• Customer Success Manager

  • Feb 2022 - May 2023

  • Function as the customer advocate and provide internal feedback on how we can better serve our schools• Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs• Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the Ticketing platform• Track accounts to identify churn risk and work actively to eliminate that risk• Simultaneously manage multiple customers who are at different points on the account lifecycleGoFan is the leading digital ticketing solution for high school and K-12 events. Led by innovative technology and unmatched support, GoFan provides schools a turnkey platform to manage season, online and at-event ticket sales. GoFan is a product of PlayOn! Sports and formerly Huddle Tickets, who provided over 2 billion complimentary event tickets to 10,000+ schools since 2001. Serving over 4,000 schools and 40 state associations, GoFan provides fans frictionless access to events across the country. Show less



LEJ Sports Group

• United States
• Spectator Sports
• 1 - 100 Employee

• Account Manager

  • Oct 2016 - Feb 2022

  Marketing, outreach and on site event coordination of national grassroots programs including: MLB Jr. Home Run Derby powered by @MLBDevelops, MLB Pitch Hit & Run presented by MLB Network, Jr. NBA Skills Challenge, Gatorade Jr. NBA All-Star Invitational & NBA Gatorade Training Centers. Responsible for the marketing, outreach & on-site event management of all major national markets in the MLB Jr. Home Run Derby powered by @MLBDevelops including over 1,500 Local events, 8+ Regional & Team events and the culmination at the program Finals during MLB All-Star Week & the World Series. Responsible for the marketing, outreach & on-site event management of the annual Gatorade Jr. NBA All-Star Invitational that includes over 100 middle school basketball teams annually during NBA All-Star Weekend. Other duties include: - Developing marketing and public relations strategies to maximize growth, outreach and brand awareness for all national grassroots programs - Responsible for researching potential clients in assigned markets for all national grassroots programs - Responsible for maintaining network of national grassroots contacts that includes over 5,000 contacts - Recruiting & coordinating Local, Regional & National level volunteers - Maintaining warehouse inventory of equipment, apparel, and other products required for all national grassroots programs - Coordination of shipments nationally & internationally of equipment apparel & other products required for national grassroots programs Show less



LEJ Sports Group

• United States
• Spectator Sports
• 1 - 100 Employee

• Graduate Assistant

  • Oct 2015 - Aug 2016

  • Responsible for 11 state markets and the entire Canadian market in the administration of the MLB’s Pitch Hit & Run Program • Assisted with the administration of the NBA’s Jr. NBA program • Researched potential clients in assigned markets • Responsible for a network of national grassroots clients that includes over 5,000 contacts • Responsible for 11 state markets and the entire Canadian market in the administration of the MLB’s Pitch Hit & Run Program • Assisted with the administration of the NBA’s Jr. NBA program • Researched potential clients in assigned markets • Responsible for a network of national grassroots clients that includes over 5,000 contacts



Atlanta Motor Speedway

• United States
• Spectator Sports
• 1 - 100 Employee

• Event Management Intern

  • Apr 2015 - Aug 2015

  • Assisted in logistical planning and operation of events at Atlanta Motor Speedway including NASCAR events, Friday Night Drags, Thursday Thunder, and Summit Racing Equipment Atlanta Motorama • Responsible for registration of participant vehicles in Friday Night Drags’ Show-N-Shine car show • Successfully implemented and promoted new feature nights for Show-N-Shine car show • Made cold calls to local car clubs and individuals to promote and sell Show-N-Shine reservations • Represented Atlanta Motor Speedway at local car shows to promote Friday Night Drags • Assisted in grandstand and infield promotional giveaways during Friday Night Drags and Thursday Thunder • Assisted in designing and placing new concourse signage throughout Atlanta Motor Speedway Show less



Georgia State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Student Assistant

  • Nov 2014 - Apr 2015

  • Assisted ticket manager with basketball, baseball, and softball ticket operations • Assisted fans, coaches, players, and recruits with will-call tickets • Assisted guests of players and coaches in receiving tickets • Assisted ticket manager with basketball, baseball, and softball ticket operations • Assisted fans, coaches, players, and recruits with will-call tickets • Assisted guests of players and coaches in receiving tickets



Ivey's the Man's Shop

• Valdosta, GA

• Sales Associate

  • Feb 2009 - Aug 2014