Experience

2xceed destination management

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• Destination Specialist

  • Nov 2021 - Present



Elevate DMC

• United Arab Emirates
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Executive

  • Jul 2021 - Oct 2021

  Elevate DMC is a young and innovative company, headed by experts with over 20 years of experience in the industry that have successful track records of acting as a Destination Management Company seamlessly providing services that link the global travel industry to the UAE hospitality market. Elevate DMC is a young and innovative company, headed by experts with over 20 years of experience in the industry that have successful track records of acting as a Destination Management Company seamlessly providing services that link the global travel industry to the UAE hospitality market.



dnata

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Purchasing Executive

  • Aug 2020 - Dec 2020

• Travel Consultant

  • Jun 2018 - Aug 2020

  • Providing prompt and courteous customer service responding to pre-travel inquiries while maintaining the highest standard of customer service to all clients whether retail, government or corporate, using all tools that are made available. • Build valuable relationships with customers & suppliers, ensuring positive tone of voice, language and contact are in line with brand guidelines and ensure a positive result for clients whilst maintaining customer queries and complaints in a timely and appropriate manner.• Assisting clients in cancelling and modifying existing bookings prior to arrival in a timely and accurate manner.• Ensure that all forms of contact are handled quickly and with a friendly `can-do’ attitude, while achieving and exceeding service targets against key performance indicators. Show less



Arabian Adventures

• United Arab Emirates
• Travel Arrangements
• 100 - 200 Employee

• Reservations Consultant

  • Jul 2015 - Jun 2018

  • Preparation of quotations for luxury clients for hotel accommodation, safari, private transfers, city tour, and special requests. • Preparation of detailed itineraries for UK, German, Indian, Brazilian and African Clients on a day to day basis. • Processed payments and documents such as invoices, vouchers, internal purchase order (IPO) and statements of accounts. • Handled transfers, Gulf Ventures meet and assist, Ahlan service, Marhaba service, Desert Safari, Dubai / Abu Dhabi / Al Ain City tours • Liaised with major hotels across the Middle East on contracts and accommodation • Organise appointments, preparation of necessary documents, keeping designated employees advised of their daily schedule and ensure availability of facilities, meeting rooms. Prepare documents and forms for submission to HR, Staff Travel, and other internal departments for staff as required • Support supervisory staff in billing and account reconciliation where required. • Prepared and submit applications, government forms, permit requests etc. for employees. • Maintained department records for timekeeping and highlight attendance trends or issues to management. • Maintained an efficient filing system for the department and ensure logs or standard reports are as per requirements. Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Administrator

  • May 2015 - Jun 2015

  o Guided cabin crew & pilots on standard procedures when reporting sick for duties o Assigned to answer phone calls on enquiries regarding cabin crew sick leave/off duty/sick notes and clinic appointments o Marked crew & pilots sick or absent using The Paradise system & advised to visit the Certification Unit (CU) for medical treatment when required o Actioned urgent/non-urgent emails from nurses and cabin crew on the duration of sick notes o Followed up with cabin crew & their managers to re-confirm fit to fly, including pilots o Completed SICK reports on a daily basis if crew sustained injuries on-board and advised to visit the CU immediately Show less



Gulf Ventures - Dnata Travel Services

• Dubai

• Administrative Assistant

  • Dec 2014 - Apr 2015

  o Advising clients & agents on the standard procedures & essential details in applying for a multiple entry cruise visa. o Sent invoices to agents & clients who requested immediate action. o Kept the visa application tracker up-to-date along with normal/urgent applications o Assigned to answer phone calls regarding client enquiries about multiple entry cruise visa. o Actioned urgent/non-urgent emails. o Followed up with clients & agents on their pending visa status. o Advising clients & agents on the standard procedures & essential details in applying for a multiple entry cruise visa. o Sent invoices to agents & clients who requested immediate action. o Kept the visa application tracker up-to-date along with normal/urgent applications o Assigned to answer phone calls regarding client enquiries about multiple entry cruise visa. o Actioned urgent/non-urgent emails. o Followed up with clients & agents on their pending visa status.