Senior Project Manager

• Mar 2020 - Present

Project Manager / Team LeaderHighly skilled and experienced project manager with a history of adaptability, optimizing team performance, and driving collaborative productivity— Key Qualifications —Competent communicator with a commitment to forging integral business relationships and strengthening rapport with stakeholders to improve professional network. Experienced change manager capable of turning around underperforming teams into coalitions of adept professionals that align project objectives with strategic business goals.Dynamic capacity for managing multiple projects simultaneously and overseeing successful completion of individual components.Leverage expertise spanning a variety of business and technical areas to enhance aggregate efficiency and drive cross-channel development.

Project Manager 3, IT Strategy and Governance

• Jan 2018 - Mar 2020

Leads a portfolio of projects and/or very large, complex projects or programs, typically involving multiple vendors, multiple technologies, leading edge technologies, significant business risk, and/or broad implications for the IT architecture. Conducts feasibility, risk, regulatory compliance, and ROI analyses and business benefits for proposed projects. Presents a recommendation related to project feasibility and resource requirements. Establishes project scope with business representatives and/or Business Analysts. Ensures appropriate involvement and integration of multiple teams and vendors as required. Develops project or program plans. Manages resources, project or program schedule and budget to meet requirements. Maintains all reporting requirements as needed. Leads the project team(s) through the project lifecycle, using appropriate approach (e.g. agile, waterfall). Assesses and manages project risks for assigned projects. Creates and implements risk mitigation plans to reduce project risk. Interfaces with customers and management to manage expectations, provide status updates on project and discuss concerns. Is accountable for ensuring resolution of concerns/issues. Participates or leads the development of the RFP/RFI process. Ensures appropriate involvement of Bank and external resources according to organizational policy, such as Compliance, Information Security, and Operations. Actively manages the execution of the project(s), including assigning work to project staff, managing project scope and project finances, and ensuring the quality of deliverables.

Manager 2, Fuel Center PMO

• Jun 2017 - Jan 2018

Manage scope, schedule and risk to deliver multiple simultaneous projects within budget, schedule, and quality constraints. Facilitate stakeholder communication to ensure successful collaboration between internal and external cross functional teams. Establish and enhance communication plans to ensure timely distribution of information along multiple channels. Oversee execution of multiple projects (approx. $24M) to drive schedule and scope compliance, reducing rework and repairs. Collaborate with team to review and improve standard operating procedures.Selected Contributions:Quickly integrated with the team, reducing the need to commit large amounts of time and resources to onboarding and training.Utilized project management experience and knowledge to assist team with process improvement.Improved and developed tools to assist with data analytics and reporting.Assumed additional responsibilities managing special projects involving technology deployment and maintenance.

Project Manager II

• Jun 2006 - Dec 2016

At Wachter, I collaborate closely with operations manager and vice president to rollout more defined project and process updates in order to yield for productive results. I manage resource allocation and serve as primary point of contact for customers in order to further develop programs and projects tailored toward individual needs. I remain committed to executing projects according to specific budget and time restrictions. I spearhead multiple projects simultaneously and oversee all stages of development and execution. I also coordinate projects with sales team to ensure quality collaboration. I successfully developed and co-chair two dynamic leadership teams charged with optimizing processes and driving customer satisfaction. I personally spearhead development and rollout of innovative technology support initiatives and I am recognized for providing high-quality project coaching to managers and teams.

Lead Technician/Field Supervisor

• Jun 2005 - Jun 2006

Datacom Technician

• Jun 2004 - Jun 2005

Managed quality network and equipment installations according to customer specifications. Performed troubleshooting responsibilities and repaired network cables when needed.

Information Technology Associate

• Jun 2002 - Jun 2004

Personally responsible for maintaining hardware and support users for thirty high-volume branch offices. Served as database administrator for individual and group user accounts to enhance internal efficiency and promote a culture of quality. Worked to establish data backup and recovery procedures and rollout more defined IT strategies across all channels of operation. Selected Contribution:Successfully executed key upgrades to existing network systems.