Experience

Vision Solar

• Renewables & Environment
• 1 - 100 Employee

• Inside Sales Department Manager

  • Dec 2022 - Present

  Leader of a high engagement, high production inside sales team. Leader of a high engagement, high production inside sales team.



Koch Protect

• South Africa

• Licensed Insurance Sales Producer

  • Sep 2020 - Dec 2022

  Licensed Insurance Advisor focused on Property and Casualty as well as Commercial lines. Licensed Insurance Advisor focused on Property and Casualty as well as Commercial lines.


OSL Retail Services
• Canada
• Retail
• 700 & Above Employee
• District Manager

  • Dec 2018 - Jul 2020


MarketSource Inc.

• United States
• Advertising Services
• 700 & Above Employee

• Regional Manager

  • Apr 2013 - Dec 2017

  Promoted from District Manager to Regional Manager with increasing responsibility for corporate sales management strategies across 87 kiosks in MD and PA. Led by example to accelerate culture of integrity and customer focus. Forecasted staffing needs, recruiting, hiring, and motivating 400+ team members including 5 district managers. Service subject matter expert able to rapidly solve problems and provide relationship-building strategies. Managed scheduling and payroll to eliminate overtime… Show more Promoted from District Manager to Regional Manager with increasing responsibility for corporate sales management strategies across 87 kiosks in MD and PA. Led by example to accelerate culture of integrity and customer focus. Forecasted staffing needs, recruiting, hiring, and motivating 400+ team members including 5 district managers. Service subject matter expert able to rapidly solve problems and provide relationship-building strategies. Managed scheduling and payroll to eliminate overtime costs. ▪ Reduced wireless sales fraud from 22% to <5%, YTD ($4.3M cost reduction). ▪ Instituted trainings enhancing operational revenue by35%+. ▪ Finished within Top 10 stack ranking for 26 months inc. 11 First Place finishes; remained insurance up-seller enterprise-wide for 24 months. ▪ Catapulted YTD sales ranking from 9th to 3rd (out of 14) since 3/2017 by improving sales engagements, achieving 108% of overall quota totaling $72.5M revenue. ▪ Maintained 32% staff turnover against 180% companywide average. Show less Promoted from District Manager to Regional Manager with increasing responsibility for corporate sales management strategies across 87 kiosks in MD and PA. Led by example to accelerate culture of integrity and customer focus. Forecasted staffing needs, recruiting, hiring, and motivating 400+ team members including 5 district managers. Service subject matter expert able to rapidly solve problems and provide relationship-building strategies. Managed scheduling and payroll to eliminate overtime… Show more Promoted from District Manager to Regional Manager with increasing responsibility for corporate sales management strategies across 87 kiosks in MD and PA. Led by example to accelerate culture of integrity and customer focus. Forecasted staffing needs, recruiting, hiring, and motivating 400+ team members including 5 district managers. Service subject matter expert able to rapidly solve problems and provide relationship-building strategies. Managed scheduling and payroll to eliminate overtime costs. ▪ Reduced wireless sales fraud from 22% to <5%, YTD ($4.3M cost reduction). ▪ Instituted trainings enhancing operational revenue by35%+. ▪ Finished within Top 10 stack ranking for 26 months inc. 11 First Place finishes; remained insurance up-seller enterprise-wide for 24 months. ▪ Catapulted YTD sales ranking from 9th to 3rd (out of 14) since 3/2017 by improving sales engagements, achieving 108% of overall quota totaling $72.5M revenue. ▪ Maintained 32% staff turnover against 180% companywide average. Show less



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• District Manager - Target Mobile

  • Apr 2012 - Apr 2013

  Spearhead hiring, training, scheduling, and payroll for district including 13 kiosk locations within Target stores. Lead 39 direct reports to consistently exceed sales targets, proactively supporting customer relations and rapidly resolving escalated concerns. Coached and mentored team members to ensure outstanding customer experiences. ▪ Investigated fraud in high incident market, identified root causes, and reduced related costs by 45%+ by developing and deploying effective fraud awareness… Show more Spearhead hiring, training, scheduling, and payroll for district including 13 kiosk locations within Target stores. Lead 39 direct reports to consistently exceed sales targets, proactively supporting customer relations and rapidly resolving escalated concerns. Coached and mentored team members to ensure outstanding customer experiences. ▪ Investigated fraud in high incident market, identified root causes, and reduced related costs by 45%+ by developing and deploying effective fraud awareness training. ▪ Accelerated traffic volume by 180%, accessory sales by 210%, and overall profit by 150% in three months. Show less Spearhead hiring, training, scheduling, and payroll for district including 13 kiosk locations within Target stores. Lead 39 direct reports to consistently exceed sales targets, proactively supporting customer relations and rapidly resolving escalated concerns. Coached and mentored team members to ensure outstanding customer experiences. ▪ Investigated fraud in high incident market, identified root causes, and reduced related costs by 45%+ by developing and deploying effective fraud awareness… Show more Spearhead hiring, training, scheduling, and payroll for district including 13 kiosk locations within Target stores. Lead 39 direct reports to consistently exceed sales targets, proactively supporting customer relations and rapidly resolving escalated concerns. Coached and mentored team members to ensure outstanding customer experiences. ▪ Investigated fraud in high incident market, identified root causes, and reduced related costs by 45%+ by developing and deploying effective fraud awareness training. ▪ Accelerated traffic volume by 180%, accessory sales by 210%, and overall profit by 150% in three months. Show less



Integration Logistics, a Division of Protection 1

• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • May 2010 - Apr 2012

  Tirelessly researched areas for improvement and implemented solutions including inventory tracking systems, service call dispatch system, on-call overnight service protocols, and project staging, fulfillment, and installation best practices. Built and strengthened relationships with key vendors and contractors. Scheduled service calls and drove new installation projects, monitoring milestones to ensure completion in a timely, cost-effective manner. Hired, trained, and scheduled installation and… Show more Tirelessly researched areas for improvement and implemented solutions including inventory tracking systems, service call dispatch system, on-call overnight service protocols, and project staging, fulfillment, and installation best practices. Built and strengthened relationships with key vendors and contractors. Scheduled service calls and drove new installation projects, monitoring milestones to ensure completion in a timely, cost-effective manner. Hired, trained, and scheduled installation and service crew. ▪ Accelerated morning technician speed-to-field by 50%, service call response time by 40%, and project completion time by 25% through systematic improvements. Show less Tirelessly researched areas for improvement and implemented solutions including inventory tracking systems, service call dispatch system, on-call overnight service protocols, and project staging, fulfillment, and installation best practices. Built and strengthened relationships with key vendors and contractors. Scheduled service calls and drove new installation projects, monitoring milestones to ensure completion in a timely, cost-effective manner. Hired, trained, and scheduled installation and… Show more Tirelessly researched areas for improvement and implemented solutions including inventory tracking systems, service call dispatch system, on-call overnight service protocols, and project staging, fulfillment, and installation best practices. Built and strengthened relationships with key vendors and contractors. Scheduled service calls and drove new installation projects, monitoring milestones to ensure completion in a timely, cost-effective manner. Hired, trained, and scheduled installation and service crew. ▪ Accelerated morning technician speed-to-field by 50%, service call response time by 40%, and project completion time by 25% through systematic improvements. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Connections Manager/Retail Account Executive

  • May 2005 - Jan 2010

  Within high-volume telesales and customer support role, addressed and resolved diverse client needs to ensure retention and satisfaction. Upsold products and services with emphasis on contract-extending offers to securing lasting revenue stream. ▪ Instituted and championed consultative selling practices to achieve 200% increase in willingness-to-recommend customer service survey scores. ▪ Significantly contributed to territory $20M+/year revenue increase by enhancing recurring billing by… Show more Within high-volume telesales and customer support role, addressed and resolved diverse client needs to ensure retention and satisfaction. Upsold products and services with emphasis on contract-extending offers to securing lasting revenue stream. ▪ Instituted and championed consultative selling practices to achieve 200% increase in willingness-to-recommend customer service survey scores. ▪ Significantly contributed to territory $20M+/year revenue increase by enhancing recurring billing by $27/line. Show less Within high-volume telesales and customer support role, addressed and resolved diverse client needs to ensure retention and satisfaction. Upsold products and services with emphasis on contract-extending offers to securing lasting revenue stream. ▪ Instituted and championed consultative selling practices to achieve 200% increase in willingness-to-recommend customer service survey scores. ▪ Significantly contributed to territory $20M+/year revenue increase by enhancing recurring billing by… Show more Within high-volume telesales and customer support role, addressed and resolved diverse client needs to ensure retention and satisfaction. Upsold products and services with emphasis on contract-extending offers to securing lasting revenue stream. ▪ Instituted and championed consultative selling practices to achieve 200% increase in willingness-to-recommend customer service survey scores. ▪ Significantly contributed to territory $20M+/year revenue increase by enhancing recurring billing by $27/line. Show less