Business Support Officer

• Sep 2022 - Present

Case Manager

• Jan 2022 - Jul 2022

In charge of managing administrative functions of the Research Integrity Unit (RIU) within the wider UNSW Conduct and Integrity Office. I also handle initial assessments of matters received by the unit and standard investigations into alleged breaches of the relevant codes of practice governing research integrity and standards within UNSW. In charge of managing administrative functions of the Research Integrity Unit (RIU) within the wider UNSW Conduct and Integrity Office. I also handle initial assessments of matters received by the unit and standard investigations into alleged breaches of the relevant codes of practice governing research integrity and standards within UNSW.

Senior Coordinator

• Jan 2019 - Nov 2021

Responsible for the development and monitoring of the investigations team budget alongside conducting disciplinary investigations and participating in basic case assessments. He is also responsible for ensuring administrative processes are performed to a high standard and is often asked to provide advice on certain topics e.g. IT, procurement.Jason has extensive experience in administrative and personal assistant duties , possesses a Certificate IV in Government Investigations, and has experience in using software such as SAP and Remedy to locate and interrogate data for use in investigations or business administration.

Acting Investigations Consultant

• Sep 2019 - Dec 2020

Responsible for investigating instances of serious staff misconduct based on available evidence at any given time and also managing outsourced investigations ensuring they meet strict quality standards and budgets.Duties include:> Collating and analysing information to ascertain key aspects relevant to an investigation;> Interviewing persons of interests to gather pertinent information;> Drafting correspondence including preparing detailed and succinct investigation reports;> Managing efficient communication channels with external investigation providers;> Performing monthly and ongoing reporting on case metrics including timelines and financials;> Assisting in technology audits and forensic analysis, and;> Processing access requests for access to sensitive information held within organisation IT systems.

Administration Assistant

• Mar 2017 - Jan 2019

>Responsible for the provision of effective administrative management and support to the Associate Director Conduct and Investigations, the Principal Manager Conduct and Performance, and the rest of the team comprising of HR Consultants, Investigation Managers and Coordinators, and a Forensic Manager to ensure efficient and effective administrative services.>Maintain records and administrative systems ensuring adherence to confidentiality requirements. I arrange meetings and appointments for the Associate Director, maintain the office equipment and engage services to rectify equipment, plant and site matters.>Perform accounts payable inclusive of making payments thorough the government purchasing procedures including coordinating procurement activites (RFQs/approvals/etc)>Act as primary contact for all ICT needs and issues at the administration level i.e. organising for systems access, assisting in the procurement of hardware and software to be used in the office, minor troubleshooting of hardware and software faults including escalating them to level 2 support if required, and liaising with vendors directly for minor equipment repairs. KEY ACHIEVEMENTS:• Completed three forensic technology review cases concerning misconduct matters being investigated by the unit. Part of the work involved liaising with investigators, reviewing contents of emails and documents retrieved, and writing up findings based on the evidence gathered including outlining trends and observations.• Helped complete the overall division’s budget for 2018-2019 by communicating with the Director and finance personnel to ensure all costs are correctly captured and funded to appropriate levels including monitoring spending on professional service contractors and miscellaneous overheads.

Depot Administration Officer

• Mar 2013 - Mar 2017

• Provide administrative support to senior management to ensure efficient and effective administrative service including word processing, spreadsheets / graphics, database operations and general support to the Depot Manager in achieving key service requirements. • Organise administration of the customer feedback service to facilitate prompt, consistent and appropriate responses to customers and promote a positive customer orientated image of State Transit. Inclusive of recording customer correspondence and ensuring appropriate referral and follow up at depot level.• Prepare general correspondence and routine reports and submissions for the Depot Manager and other Managers.• Establish, co-ordinate and maintain records and administrative systems for the Depot Manager ensuring adherence to confidentiality requirements.• Arrange meetings and appointments for the Depot Manager and take minutes of meetings as required.• Maintaining office equipment, personal computers, printers, photocopiers, facsimile machines, laminator, and/or other items.• Provide administrative and clerical assistance to other Depot Supervisory staff.• Business Management System (BMS) Administrator requiring the coordination and distribution of the review of existing procedures inclusive of new policies and procedures to line staff inclusive of maintaining registers and files.• Undertake disciplinary investigations into staff activities as required by depot management.• Supervise and mentor the depot administration team as well as train and assess employees that possess equivalent qualification to become relief administration officers.• Assist in undertaking revenue protection functions by ensuring all sales made by Bus Operators are deposited and accounted for, all monies kept on site are secured and accounted for, and follow up on account discrepancies/deposits made to the operating account.

Customer Service Attendant

• Jun 2010 - Aug 2011

Provide excellent customer service to all customers either by selling the appropriate ticket or by providing information that they require. At the same time, while in this position I was seconded to the Administration Support Officer position wherein I honed my administration skills and got the required experience needed to advance to my current position. Provide excellent customer service to all customers either by selling the appropriate ticket or by providing information that they require. At the same time, while in this position I was seconded to the Administration Support Officer position wherein I honed my administration skills and got the required experience needed to advance to my current position.

Box Office Assistant

• Dec 2006 - Oct 2010

Wide range of duties from selling appropriate tickets to clients to supervising staff members at certain locations (including reconcilliations, banking, asset security, dealing with event management, etc.) Wide range of duties from selling appropriate tickets to clients to supervising staff members at certain locations (including reconcilliations, banking, asset security, dealing with event management, etc.)