Experience

Shoes For Crews

• United States
• Retail Apparel and Fashion
• 200 - 300 Employee

• IT Help Desk Analyst

  • Jun 2019 - Present

  Boca Raton

• Customer Service Supervisor

  • Mar 2018 - Jun 2019

• Customer Service Representive

  • Jun 2012 - Mar 2018

  West Palm Beach, Florida Area Direct contact with the UPS warehouse for special request and handling Assisting employees with General Questions / Addressing escalated customer Inbound/Outbound calls / Data Entry/Order Placing (Fax, Email and Urgent Orders) Handing Returns and Exchanges of Slip Resistance Shoes Filing Claims with UPS and keeping log of all Paid Claims Quality Assurance (QA) of all work processed in the tracking department.



Expedited Travel LLC

• United States
• Travel Arrangements
• 1 - 100 Employee

• Case Manager

  • Oct 2014 - Jun 2018

  West Palm Beach, Florida Area Reviewing Government required documents to obtain passports Assisting Customer with General Questions regarding US Passports. Inbound/Outbound calls / Data Entry / Order Placing Tracking orders through UPS



Spherion

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Rep

  • 2011 - 2012

  Enduring patient’s orders for diabetic medication were completed and shipped in a timely manner Answering Patient’s call and helping with any questions or concerns patients have Inbound/Outbound calls / Data Entry / Order placing received via email and fax Tracking orders through UPS and United States Postal Service (USPS)



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Yeoman

  • 2005 - 2008