Experience

RCA Commercial Electronics

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Product Support Manager

  • May 2017 - Present

  Manage a team of Tech Support Specialists to support commercial TVs, LED lighting, hazardous location lighting, and other products. Develop new tools and processes to streamline supporting clients and providing the team and clients with skills they need to provide exceptional customer service through our products.

• Product Support

  • Jul 2014 - May 2017

  Fielding calls and emails assisting hospitals, hotels, nursing homes, and other commercial properties in setting up and supporting their commercial TVs. Utilizing a database ticket system and Quickbooks to maintain client information while processing returns and warranty claims. Backed up sales staff with technical product information and training to support them in their customer interactions.



Best Buy

• Retail
• 700 & Above Employee

• Counter Intelligence Agent with Geek Squad

  • Apr 2012 - Jul 2014

  First line of defense for clients bringing in computers and other product to the Geek Squad. Diagnosed and would troubleshoot computers and cell phones to check in, leaving detailed instructions for repair agents while building trust and a relationship with the client.

• Project Team Specialist

  • Jul 2002 - Apr 2012

  Member of a traveling team that was responsible for setting up new Best Buy and Best Buy Mobile locations and building and maintaining advanced displays in stores. Trained store employees on the workings of displays and product to promote the sale of corporate endorsed products.

• Merchandise Specialist

  • Jul 2001 - Jul 2002

  Stock shelfs and implement planograms