Technical Support Enginner

• Sep 2021 - Present

Teaching Assistant/Tutor - University of Washington Coding Bootcamp

• Nov 2018 - Present

• Work with one cohort of 30-60 students in three to six month training cycles • Continuously developing and delivering curriculum, teach and grade students • Stay up to date on current development technologies including HTML, CSS, JavaScript, React, Node, Express, MongoDB, MySQL, GraphQL, Git, Github, Responsive Web Design, Accessibility, Deployment, Progressive Web Apps, APIs • Developed a reference guide to help students complete their core homework assignments • Create a Web Developer blog to share key learnings from projects Show less

Consultant / Special Project Contractor

• Oct 2017 - Aug 2018

• Processed 20+ data imports daily to support the finance and accounting department• Evaluated data quality to ensure alignment with the data schema and performed quality assurance on the data feeds to ensure proper importing• Advised Client Service team on my former clients as an Account Manager

Account Manger

• Aug 2011 - Oct 2017

• Handled 100+ plan renewals annually producing $900,000 in revenue with a 90%+ customer retention rate• Assisted engineering team with planning, design, and testing phases of software development lifecycle• Worked cross-functionally to spec out system enhancements and to identify bugs and areas in our software and internal processes that need to be improved based on client experience and feedback• Demonstrated product offerings and trained clients on software, particularly during client onboarding• Advised clients on benefit design packages and compliance with federal regulations• Presented product offerings at enrollment meetings and benefit fairs• Wrote and designed customer-facing marketing communications and educational documents• Wrote custom queries in SQL Server to generate ad-hoc reports for clients and analysts • Provided client training and troubleshooting of software and technical issues• Wrote and maintained internal and external training and reference documentation Show less

Customer Care Representative / Claim Adjudicator

• Aug 2010 - Aug 2011

- Provided support and education to participants via busy phone line and email queue- Processed participant claims and appeals in strict compliance with federal regulations- Assigned as dedicated point of contact and claim processor for specialized and high-demand clients- Attended benefit fairs to promote lines of coverage and provide education to participants- Responsible for handling escalated participant calls

Mailroom & Office Coordinator

• Mar 2010 - Aug 2010

- Maintained office inventory and supply- Handled distribution of outgoing mail- Assisted with special projects and audits outside of mailroom

Assistant Engineer / Intern

• Nov 2008 - Mar 2010

- Helped establish curriculum for student program - Assisted head engineers and musicians with recording sessions - Lead runner to the store for procurement of client libations ☺ - Helped establish curriculum for student program - Assisted head engineers and musicians with recording sessions - Lead runner to the store for procurement of client libations ☺