Experience

City of Rock Hill, SC

• United States
• Government Administration
• 100 - 200 Employee

• Human Resources Coordinator

  • Mar 2021 - Present

• Human Resources Representative

  • Jul 2019 - Mar 2021

  Rock Hill, SC



South Atlantic Bank

• Teller & Customer Service Representative

  • 2018 - 2019

  Charleston, South Carolina Area In this role, I accurately performed teller transactions in accordance with bank policy and procedure. I responded to client inquiries while adhering to customer privacy and confidentiality guidelines and provided response, quality client services. I processed rejects, reviewed branch reports, and participated in audits as assigned by the branch manager and assisted with the daily branch settlement and reconciliation process, including oversight for night deposits and ATM balancing. Key… Show more In this role, I accurately performed teller transactions in accordance with bank policy and procedure. I responded to client inquiries while adhering to customer privacy and confidentiality guidelines and provided response, quality client services. I processed rejects, reviewed branch reports, and participated in audits as assigned by the branch manager and assisted with the daily branch settlement and reconciliation process, including oversight for night deposits and ATM balancing. Key contributions include: * Assisted in training new tellers and offered direction, guidance, and coaching throughout the training process. * Established and implemented consistent best practices for teller operations. Show less



LOW COUNTRY HOTELS LLC

• United States
• Hospitality

• Front Office Supervisor

  • 2015 - 2019

  Charleston, South Carolina Area In this role, I led guest service teams with an in-depth understanding of the business operations process, remaining focused on customer satisfaction throughout all stages. I oversaw full life cycle recruitment including strategic sourcing, pre-screening, applicant testing, interviewing, negotiating offers, closing qualified candidates and on-boarding new employees. I implemented, managed and monitored effective training programs for employees and staff and identified underperforming metrics… Show more In this role, I led guest service teams with an in-depth understanding of the business operations process, remaining focused on customer satisfaction throughout all stages. I oversaw full life cycle recruitment including strategic sourcing, pre-screening, applicant testing, interviewing, negotiating offers, closing qualified candidates and on-boarding new employees. I implemented, managed and monitored effective training programs for employees and staff and identified underperforming metrics and inefficient processes and develop strategies that leverage company programs, tools, and resources to improve and grow the business. I established key metrics and objectives for guest service representatives to clearly define measurements of success and ensured that all operational functions are performing at or above established standards and that all service, quality, and financial objectives were met on a consistent basis. Key contributions include: * Developed effective and repeatable audit processes applicable to financial, operational, and compliance reviews that are in line with professional standards for hotel operations. * Partnered with colleagues and key stakeholders to report the effectiveness of management controls. Show less



CDMData, LLC.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Account Manager

  • 2011 - 2015

  Scottsdale, AZ As Account Manager, I identified, researched, and engaged with prospective clients across the New Jersey, Pennsylvania, and Delaware territories. I created new market share through sales of products and services to new targeted opportunities as well as the sale of expanded products and services to existing customers within the account portfolio. Last, I managed opportunity identification, pre-sales planning, deal execution, post sales installation planning, and customer issue… Show more As Account Manager, I identified, researched, and engaged with prospective clients across the New Jersey, Pennsylvania, and Delaware territories. I created new market share through sales of products and services to new targeted opportunities as well as the sale of expanded products and services to existing customers within the account portfolio. Last, I managed opportunity identification, pre-sales planning, deal execution, post sales installation planning, and customer issue resolution. Key contributions include: * Aggressively pursued sales targets to successfully secure $2M in revenue in 2012-2014, more than 10% above plan. * Participated in monthly regional sales meetings to discuss sales strategies, goals, and margins. Show less



Trump Entertainment Resorts

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Front Desk Manager

  • 2007 - 2011

  Atlantic City, NJ In this role, I served as inspirational business leader who inspired and motivated a team of 50+ high-performing operational and customer service employees to impact business outcomes. I created and implemented business and operational plans to meet company objectives in the areas of front desk, housekeeping, retail, valet, and bell staff. I empowered the organization by providing leadership and resources needed to successfully complete operational and sales initiatives, including marketing… Show more In this role, I served as inspirational business leader who inspired and motivated a team of 50+ high-performing operational and customer service employees to impact business outcomes. I created and implemented business and operational plans to meet company objectives in the areas of front desk, housekeeping, retail, valet, and bell staff. I empowered the organization by providing leadership and resources needed to successfully complete operational and sales initiatives, including marketing, sales, and reservations support. Show less