Technology & Data Manager

• Jul 2021 - Present

A leadership role which covers a wide range of areas. Significant time and effort has been invested in recent years integrating business systems and processes into a new CRM, and automating workflows which previously required significant manual effort. The role responsibilities include:Leading and supporting development of the Research & Data Entry teamDesign and implementation of new systems and solutions to drive organisation efficiency Responsibility for the distribution process, ensuring the data distributions are based on is accurate and processed in an efficient manner. Payments to Rightsholders are quickly and efficiently processed Show less

Business Analyst

• Aug 2018 - Jul 2021

• Setting the strategic direction for the company’s systems and technology development whilst managing relationships with technology partner organisations• Implementation of relevant technologies and processes to optimize efficiencies and ensure business continuity• Provision of financial and business operations modelling support to the Chief Executive and Business Development Manager• Management of Customer Service Officer staff to ensure alignment of business practice and responsive customer service• Data management, analysis and evaluation to support business decisions Show less

Business Information Manager

• Apr 2017 - Aug 2018

Responsibilities and Purpose of role: • Develop a Business Information Plan that will achieve the strategic objectives of the company strategy• Simplify and streamline key business practices and processes that lead to centralization and optimal use of business information• Enable access to and effective use of, all business data• Manage the security and integrity of CLNZ’s computer systems and infrastructure including onsite and cloud-based systems• To support the Chief Executive and Business Relationship Manager in the development of new business offerings Show less

Systems Manager

• Jan 2014 - Apr 2017

Primary duties include:• Making recommendations for the enhancement of CLNZ’s computer systems and infrastructure, and managing the maintenance of these systems• Development and implementation of a Systems Plan that supports the strategic plan• Other duties as required to support CLNZ’s strategic and business plans and objectives

Digital Publishing Services & IT Manager

• Jan 2011 - Feb 2014

Publishing Services Manager

• Mar 2011 - Feb 2013

Establishing and building relationships with NZ publishers. Facilitating the conversion of 400+ print titles to eBook formats Systems Development and Business Case analysis Establishing and building relationships with NZ publishers. Facilitating the conversion of 400+ print titles to eBook formats Systems Development and Business Case analysis

Lending Specialist

• Jul 2005 - Jan 2007

This position involved the assessment and provision of bank products to meet customers' home and personal lending needs, along with any related products. Key responsibilities: • Promoting and selling personalised Bank products and services • Accurately assessing the profit and profit potential of new business • Contributing to the function and operation of high performing teams • Contributing to and participating in, the development and implementation of Bank business improvement projects Show less

Business Development Specialist

• Aug 2003 - Jun 2005

Assessment and processing of online and telephone based credit product applications. A high degree of accuracy and efficiency involved to manage the number of applications received. Key responsibilities: • Assessing and making credit decisions for web based personal loan applications • Cross selling relevant insurance products as part of a complete loan package • Assessment of web based credit card applications for new card accounts and credit limit increases • Assessment telephone requests for credit card limit increases • Processing home loan fixed interest rate switches Show less