Experience

See Tickets

• Events Services
• 1 - 100 Employee

• Social media and customer care manager.

  • Feb 2017 - Aug 2020

  Actively supporting the customer care team in giving the best customer service via all social platforms, this is inclusive of live chat, email and social media. I actively ensure that queries are answered confidently, effectively and within a timely manner. It is my current responsibility to assess and improve our customer care channels and ensure we work efficiently as a team, resulting in customer satisfaction. As a third party ticket provider we do sell for 35,000 shows and events and… Show more Actively supporting the customer care team in giving the best customer service via all social platforms, this is inclusive of live chat, email and social media. I actively ensure that queries are answered confidently, effectively and within a timely manner. It is my current responsibility to assess and improve our customer care channels and ensure we work efficiently as a team, resulting in customer satisfaction. As a third party ticket provider we do sell for 35,000 shows and events and therefor it is vital that I apply my organisational and multitasking skills on a daily basis. Show less Actively supporting the customer care team in giving the best customer service via all social platforms, this is inclusive of live chat, email and social media. I actively ensure that queries are answered confidently, effectively and within a timely manner. It is my current responsibility to assess and improve our customer care channels and ensure we work efficiently as a team, resulting in customer satisfaction. As a third party ticket provider we do sell for 35,000 shows and events and… Show more Actively supporting the customer care team in giving the best customer service via all social platforms, this is inclusive of live chat, email and social media. I actively ensure that queries are answered confidently, effectively and within a timely manner. It is my current responsibility to assess and improve our customer care channels and ensure we work efficiently as a team, resulting in customer satisfaction. As a third party ticket provider we do sell for 35,000 shows and events and therefor it is vital that I apply my organisational and multitasking skills on a daily basis. Show less



Smiggle

• Singapore
• Retail
• 200 - 300 Employee

• (Temp) Assistant Retail Manager

  • Aug 2016 - Feb 2017

  Managing a small team in a fun and extremely fast paced and challenging environment. My position is to maintain the Smiggle cultures and customer service within the team through one to one staff reviews and consistent training plans. The most challenging aspect is the loss prevention detail and shrink reduction plans ensuring that each and every staff member is working coherently, nevertheless I enjoy the challenge and feel I have been strengthened as a retail manager. I am a key… Show more Managing a small team in a fun and extremely fast paced and challenging environment. My position is to maintain the Smiggle cultures and customer service within the team through one to one staff reviews and consistent training plans. The most challenging aspect is the loss prevention detail and shrink reduction plans ensuring that each and every staff member is working coherently, nevertheless I enjoy the challenge and feel I have been strengthened as a retail manager. I am a key holder and take store frequently in support of the store and regional manager, ensuring all store tasks are organised, delegated and completed accordingly. Show less Managing a small team in a fun and extremely fast paced and challenging environment. My position is to maintain the Smiggle cultures and customer service within the team through one to one staff reviews and consistent training plans. The most challenging aspect is the loss prevention detail and shrink reduction plans ensuring that each and every staff member is working coherently, nevertheless I enjoy the challenge and feel I have been strengthened as a retail manager. I am a key… Show more Managing a small team in a fun and extremely fast paced and challenging environment. My position is to maintain the Smiggle cultures and customer service within the team through one to one staff reviews and consistent training plans. The most challenging aspect is the loss prevention detail and shrink reduction plans ensuring that each and every staff member is working coherently, nevertheless I enjoy the challenge and feel I have been strengthened as a retail manager. I am a key holder and take store frequently in support of the store and regional manager, ensuring all store tasks are organised, delegated and completed accordingly. Show less



USC fashion

• Retail Apparel and Fashion

• Assistant Retail Manager

  • Feb 2013 - Nov 2015

  Within this role I displayed strong time management and organisational focus Driving and delivering KPI's. I had the ability to manage and motivate performance, completing store administration, setting up promotions and working through model store guidelines showing the ability to process financial data and analytical skills. Security measures were a definite strength of mine, seeing an increase in stock take pass rates following team training in which I personally implemented. I… Show more Within this role I displayed strong time management and organisational focus Driving and delivering KPI's. I had the ability to manage and motivate performance, completing store administration, setting up promotions and working through model store guidelines showing the ability to process financial data and analytical skills. Security measures were a definite strength of mine, seeing an increase in stock take pass rates following team training in which I personally implemented. I successfully controlled general store policies inclusive of health and safety. Recruitment was also my domain I was viewed as a fair, open minded, enthusiastic and professional. When briefing the staff I would use leadership and motivational skills to drive projects to completion, keeping the presentation clean and reflective of my trend awareness. Show less Within this role I displayed strong time management and organisational focus Driving and delivering KPI's. I had the ability to manage and motivate performance, completing store administration, setting up promotions and working through model store guidelines showing the ability to process financial data and analytical skills. Security measures were a definite strength of mine, seeing an increase in stock take pass rates following team training in which I personally implemented. I… Show more Within this role I displayed strong time management and organisational focus Driving and delivering KPI's. I had the ability to manage and motivate performance, completing store administration, setting up promotions and working through model store guidelines showing the ability to process financial data and analytical skills. Security measures were a definite strength of mine, seeing an increase in stock take pass rates following team training in which I personally implemented. I successfully controlled general store policies inclusive of health and safety. Recruitment was also my domain I was viewed as a fair, open minded, enthusiastic and professional. When briefing the staff I would use leadership and motivational skills to drive projects to completion, keeping the presentation clean and reflective of my trend awareness. Show less