Experience

zenloop

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Director Customer Experience Consulting

  • Feb 2020 - Present

  Berlin, Deutschland Every company is losing customers these days. In many cases >15% of the customer base. Every month. We increase the customer loyalty of leading online companies such as eBay, AboutYou, Limango & Internetstores. zenloop automates three topics: - immediately recognize churning customers - win back with personalized measures - understand churn reasons and alert internally zenloop is a rapidly growing software-as-a-service company and one of the leading European customer… Show more Every company is losing customers these days. In many cases >15% of the customer base. Every month. We increase the customer loyalty of leading online companies such as eBay, AboutYou, Limango & Internetstores. zenloop automates three topics: - immediately recognize churning customers - win back with personalized measures - understand churn reasons and alert internally zenloop is a rapidly growing software-as-a-service company and one of the leading European customer experience mgmt. platforms. Our solution makes it fast and easy to capture customer experiences at all relevant touchpoints in a customer journey, understand customer feedback using AI and act to improve the experience. Show less



Zalando

• Germany
• Retail
• 700 & Above Employee

• Team Lead Real Time Manager Customer Care

  • Jan 2019 - Feb 2020

  Berlin, Deutschland Responsible for Real Time Management across >10 sites and >15 markets with several service providers and Inhouse teams in a multicultural, fast-paced, and customer driven environment. Implementation of large, revenue driving projects with focus on customer experience.

• E-Commerce Project Manager

  • Oct 2017 - Jan 2019

  Berlin, Deutschland



Bain & Company

• United States
• Business Consulting and Services
• 700 & Above Employee

• Intern Consulting Digital Analytics

  • Jan 2017 - Jun 2017

  Berlin, Deutschland



Deutsche Bahn

• Rail Transportation
• 700 & Above Employee

• Intern Customer Insights

  • Jun 2015 - Aug 2015

  Berlin, Deutschland



University of Mannheim

• Germany
• Research Services
• 700 & Above Employee

• Studentische Hilfskraft

  • Feb 2013 - Jan 2014

  Mannheim, Baden-Württemberg Assisting at planning, execution and evaluation of business psychological experiments at the Chair of Marketing & Innovation of Prof. Dr. Sabine Kuester.