Experience

Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Mate at Trader Joe's

  • Aug 2018 - Present



Crate and Barrel

• Chicago, IL

• Store Manager

  • 2016 - 2018

  Led sales, service and customer experience multi-million dollar flagship location. Directed merchandising and visual displays driving sales and achievement of organizational objectives. Controlled inventory reducing shrink and driving profitability. Hired, trained, coached, mentored, and managed performance for team of 5 assistant managers, 4 team leaders and 120 sales associates. Analyzed metrics, set and communicated goals and strategically scheduled workforce to maximize productivity and sales. Represented organization and resolved issues with diverse, global customer base on a daily basis. • Developed and implemented innovative seasonal recruiting strategy including the building of an in-store recruiting kiosk and hiring of customers passionate about the brand, hiring 50 engaged seasonal hires and reducing turnover. • Selected as lead manager to guide enterprise annual charity, Feeding America. Collaborated to motivate, monitor metrics, communicate updates and implement an incentive program achieving the second highest total donation rate for the company with over 114,000 meals donated and increasing location donations year over year. • Drove visual merchandising changes through use of analytics increasing sales and winning Chicago Art Institute window competition.



Crate and Barrel

• Chicagoland

• Sales Manager

  • 2006 - 2016

  Managed 5-person commissioned and non-commissioned team. Planned and led training, set sales goals, monitored results and evaluated performance. Merchandised floor, controlled inventory and partnered with visual to drive sales. • Identified and leveraged opportunity to grow furniture business utilizing coaching, cross-training and creative staffing, increasing sales by 20 percent in one year and developing two of the five associates into million dollar sellers. Managed 5-person commissioned and non-commissioned team. Planned and led training, set sales goals, monitored results and evaluated performance. Merchandised floor, controlled inventory and partnered with visual to drive sales. • Identified and leveraged opportunity to grow furniture business utilizing coaching, cross-training and creative staffing, increasing sales by 20 percent in one year and developing two of the five associates into million dollar sellers.



Movie Gallery

• Schererville, Indiana

• Store Manager

  • 1997 - 2005

  Led day-to-day operations, analyzed financial metrics and managed 10-12-person team in the delivery of quality service. Drove customer retention and increased customer membership. Promoted to training store manager for district training managers through district level associates. • Developed mentorship process utilizing seasoned staff to share expertise reducing learning curve and increasing productivity. Efforts were recognized with the Store Manager of the Region Award. • Selected to re-tool non-performing store. Analyzed core issues, developed and implemented plan including improved hiring processes and product knowledge training, decreasing turnover, reducing shrink and increasing sales. The positive turnaround prompted corporate to remodel location.