Business Development Representative

• Apr 2023 - Present

Sales Development Representative

• Jan 2023 - Mar 2023

Invicti offers a best in class DAST (dynamic application security testing) solution. Invicti's platform is top-rated by Gartner peer insights for Application Security Testing. As an SDR, I'm responsible for filling the sales pipeline with qualified leads, specifically demos/discovery calls booked and performed. I make approximately 115-120 cold calls daily, 20-30 emails in order to reach quota. I use tools like ZoomInfo, Salesforce, Coffee CRM, Infointelligence and LinkedIn to perform prospecting and for documentation purposes. In two months time I've generated over $150K in qualified sales opportunities. Show less

Support Engineer

• Mar 2020 - Jan 2023

Customer Success and Implementation Specialist

• Sep 2019 - Mar 2020

EventOPS is an Event Resources Management (ERM) solution, providing end-to-end event management tech to event planners and meetings professionals. To sum up my responsibilities at EventOPS, I am responsible for onboarding and supporting clients, implementing organizations within our event technology system and creating technical documentation to support our clients use of the platform. EventOPS is an Event Resources Management (ERM) solution, providing end-to-end event management tech to event planners and meetings professionals. To sum up my responsibilities at EventOPS, I am responsible for onboarding and supporting clients, implementing organizations within our event technology system and creating technical documentation to support our clients use of the platform.

Freelance Writer

• Mar 2017 - Sep 2019

I am dedicated to serving others by providing meaningful services that retain and maintain client relationships. I specialize in writing highly stylized business communications. I also have a proven track record in offering technical support solutions. Let’s work together- http://www.fiverr.com/s2/05be5921fd?utm_source=CopyLink_Mobile I am dedicated to serving others by providing meaningful services that retain and maintain client relationships. I specialize in writing highly stylized business communications. I also have a proven track record in offering technical support solutions. Let’s work together- http://www.fiverr.com/s2/05be5921fd?utm_source=CopyLink_Mobile

Product Expert

• May 2018 - Apr 2019

I'm back at it. Helping customers by supporting their use of the iContact Email Marketing SAAS. I communicate technical and customer solutions via email, chat, and phone; all while beefing up my experience working with HTML, learning about digital marketing, and using my extensive experience communicating techie ideas to the every day user! I'm back at it. Helping customers by supporting their use of the iContact Email Marketing SAAS. I communicate technical and customer solutions via email, chat, and phone; all while beefing up my experience working with HTML, learning about digital marketing, and using my extensive experience communicating techie ideas to the every day user!

Community Resources Coordinator

• Mar 2017 - Nov 2017

Partnered with residents to facilitate activities, events, clubs and groups ▪ Responsible for creating content to advertise community-wide activities via flyers, newsletters, calendar creation, handbooks, and community t.v. advertisement ▪ Coordinated space/room reservations to hold group meetings/events ▪ Supported residents with their concerns, questions, and ideas ▪ Planned, coordinated, and facilitated community-wide events ▪ Reported physical and mental issues of the residents to the appropriate staff members Show less

Senior Technical Support Advisor

• Aug 2015 - Mar 2017

▪ Provided technical support solutions to customers in a home based call center environment ▪ Resolved escalations by partnering with customers, colleagues, and outside vendors ▪ Supported lower-level advisors with questions, escalations, and supervisory support ▪ Consistently met performance metrics and customer satisfaction goals ▪ Engaged in ongoing education regarding various mobile technologies, computer technology, software and applications, and consumer interaction ▪ Provided technical support solutions to customers in a home based call center environment ▪ Resolved escalations by partnering with customers, colleagues, and outside vendors ▪ Supported lower-level advisors with questions, escalations, and supervisory support ▪ Consistently met performance metrics and customer satisfaction goals ▪ Engaged in ongoing education regarding various mobile technologies, computer technology, software and applications, and consumer interaction

Tier II Technical Support TSR

• 2013 - 2015

Consistently met call metrics and sales goals Worked to assist and improve the performance of teammates Mentored and trained lower level technicians Supervised a group of 20-30 employees Applied creative and critical thinking skills to resolve customers’ technical issues and escalated out of scope issues to the proper departments (one call resolution) Successfully completed training for various internet service providers and types of high speed internet service Consistently met call metrics and sales goals Worked to assist and improve the performance of teammates Mentored and trained lower level technicians Supervised a group of 20-30 employees Applied creative and critical thinking skills to resolve customers’ technical issues and escalated out of scope issues to the proper departments (one call resolution) Successfully completed training for various internet service providers and types of high speed internet service

Lead Bank Teller & Support Representative

• Oct 2006 - Mar 2008

Completed customers transactions in an efficient and timely manner Successfully interacted with clients to establish rapport and generate referral opportunities Applied problem solving skills to assist customers with their concerns Supervised 3-4 other tellers and managed a cash vault Performed opening/closing procedures, and adhered to all federal regulations and compliances Completed customers transactions in an efficient and timely manner Successfully interacted with clients to establish rapport and generate referral opportunities Applied problem solving skills to assist customers with their concerns Supervised 3-4 other tellers and managed a cash vault Performed opening/closing procedures, and adhered to all federal regulations and compliances