Account Strategist

• Nov 2023 - Present

Client Success Manager

• 2021 - 2023

◆ Maintain and grow a $10M book of business in Microsoft spanning CELA, CSO, Events, MCAPS, Office of the CFO, Office of CTO, and Strategic Missions & Tech organizations. ◆ Grew book of business by 20% YOY, collaboratively achieved my team’s annual revenue targets six months into fiscal and exceeded our stretch goal for FY22. ◆ Manage lifecycle of 50+ projects specializing in Brand Building, Communications, Content Development, and Project and Program Management. ◆ Lead project… Show more ◆ Maintain and grow a $10M book of business in Microsoft spanning CELA, CSO, Events, MCAPS, Office of the CFO, Office of CTO, and Strategic Missions & Tech organizations. ◆ Grew book of business by 20% YOY, collaboratively achieved my team’s annual revenue targets six months into fiscal and exceeded our stretch goal for FY22. ◆ Manage lifecycle of 50+ projects specializing in Brand Building, Communications, Content Development, and Project and Program Management. ◆ Lead project lifecycle end-to-end from initial intake, working sessions, creating a statement of work, onboarding, client and consultant relationship management, coaching, renewals, and project ends. ◆ Establish and nurture trusted relationships with clients and consultants through planned and ad hoc communication, resulting in an average 9.7 of 10 NPS score. ◆ Forecast and workforce plan project and talent needs quarterly and as needed with clients to ensure their business goals are being met or exceeded. ◆ Present Quarterly Business Reviews to leadership to highlight data trends, areas of business growth and stagnation, and recommend future markets launches. Show less ◆ Maintain and grow a $10M book of business in Microsoft spanning CELA, CSO, Events, MCAPS, Office of the CFO, Office of CTO, and Strategic Missions & Tech organizations. ◆ Grew book of business by 20% YOY, collaboratively achieved my team’s annual revenue targets six months into fiscal and exceeded our stretch goal for FY22. ◆ Manage lifecycle of 50+ projects specializing in Brand Building, Communications, Content Development, and Project and Program Management. ◆ Lead project… Show more ◆ Maintain and grow a $10M book of business in Microsoft spanning CELA, CSO, Events, MCAPS, Office of the CFO, Office of CTO, and Strategic Missions & Tech organizations. ◆ Grew book of business by 20% YOY, collaboratively achieved my team’s annual revenue targets six months into fiscal and exceeded our stretch goal for FY22. ◆ Manage lifecycle of 50+ projects specializing in Brand Building, Communications, Content Development, and Project and Program Management. ◆ Lead project lifecycle end-to-end from initial intake, working sessions, creating a statement of work, onboarding, client and consultant relationship management, coaching, renewals, and project ends. ◆ Establish and nurture trusted relationships with clients and consultants through planned and ad hoc communication, resulting in an average 9.7 of 10 NPS score. ◆ Forecast and workforce plan project and talent needs quarterly and as needed with clients to ensure their business goals are being met or exceeded. ◆ Present Quarterly Business Reviews to leadership to highlight data trends, areas of business growth and stagnation, and recommend future markets launches. Show less

Project Manager II

• 2020 - 2021

◆ Owned content & communications for nine global beats and projects to drive clarity, promote efficiency and guide schedule management in alignment with business priorities. ◆ Managed & executed the Virtual Visit program while envisioning, communicating, and documenting future state along with training & transitioning program ownership to the FY22 lead. ◆ Managed the office of the CVP via building a meaningful relationship with the executive, engaging & earning the trust of their LT… Show more ◆ Owned content & communications for nine global beats and projects to drive clarity, promote efficiency and guide schedule management in alignment with business priorities. ◆ Managed & executed the Virtual Visit program while envisioning, communicating, and documenting future state along with training & transitioning program ownership to the FY22 lead. ◆ Managed the office of the CVP via building a meaningful relationship with the executive, engaging & earning the trust of their LT, and providing clarity to our business operations team to ensure optimal organizational success. ◆ Supported IPPM change management expected to improve account planning, reduce prep time, and increase perceptions of data accuracy by collaborating cross-group & providing all tools in one easy-to-navigate site. ◆ Provided strategic & program management to executive & team as the division re-organized from Azure to Mixed Reality and grew from a 50 to a 500-person hardware engineering organization. ◆ Partnered with fellow VPALs to lead & develop Mixed Reality’s first virtual GIVE Campaign collectively raising +$51MM & logging 115K volunteer hours. Show less ◆ Owned content & communications for nine global beats and projects to drive clarity, promote efficiency and guide schedule management in alignment with business priorities. ◆ Managed & executed the Virtual Visit program while envisioning, communicating, and documenting future state along with training & transitioning program ownership to the FY22 lead. ◆ Managed the office of the CVP via building a meaningful relationship with the executive, engaging & earning the trust of their LT… Show more ◆ Owned content & communications for nine global beats and projects to drive clarity, promote efficiency and guide schedule management in alignment with business priorities. ◆ Managed & executed the Virtual Visit program while envisioning, communicating, and documenting future state along with training & transitioning program ownership to the FY22 lead. ◆ Managed the office of the CVP via building a meaningful relationship with the executive, engaging & earning the trust of their LT, and providing clarity to our business operations team to ensure optimal organizational success. ◆ Supported IPPM change management expected to improve account planning, reduce prep time, and increase perceptions of data accuracy by collaborating cross-group & providing all tools in one easy-to-navigate site. ◆ Provided strategic & program management to executive & team as the division re-organized from Azure to Mixed Reality and grew from a 50 to a 500-person hardware engineering organization. ◆ Partnered with fellow VPALs to lead & develop Mixed Reality’s first virtual GIVE Campaign collectively raising +$51MM & logging 115K volunteer hours. Show less

Associate Brand Manager

• 2016 - 2018

◆Led LS Food & RTD reporting and forecasting for a +$200MM category by presenting results in weekly business reviews, owning the annual forecast and performing ad hoc analyses, which contributed to +$49MM YOY growth in FY17, and +$38MM in FY16. ◆Managed beginning-to-end promotions for LS Food which requires alignment with the Leadership team on signage priorities, briefing studio on promotion strategy, and close collaboration with cross-functional partners (NAEs, Ops, QA, Regulatory… Show more ◆Led LS Food & RTD reporting and forecasting for a +$200MM category by presenting results in weekly business reviews, owning the annual forecast and performing ad hoc analyses, which contributed to +$49MM YOY growth in FY17, and +$38MM in FY16. ◆Managed beginning-to-end promotions for LS Food which requires alignment with the Leadership team on signage priorities, briefing studio on promotion strategy, and close collaboration with cross-functional partners (NAEs, Ops, QA, Regulatory, Marketing, International and Studio) on promotional plan and execution. ◆Owned the first licensee-specific product innovation at Starbucks planned to deliver an incremental $7.5MM, which includes gathering external insights, briefing Product Development, and leading cross functional partners on key deliverables. ◆Educated National Account Executives on upcoming promotions, key strategies & marketing insights to assist with licensee sales, product participation and long term partnership strategy. ◆Identified as Subject Matter Expert of food supply chain operations & relied on to communicate, escalate and provide recommendations to direct managers to ensure prompt resolution of all issues. ◆Created and updated immersion & process documents used to train four peer brand managers and assist in onboarding three senior brand managers to the LS Food & RTD team to ensure partners were setup for success.

Senior Data Administrator

• 2014 - 2016

◆Successfully launched an innovative La Boulange (LB) food program to USA and Canada licensees to drive business growth. ◆Effectively maintained the LB online ordering site resulting in $98MM of revenue in FY15. ◆Coordinated and conducted extensive SKU attribute analysis to ensure data integrity in Oracle systems and to end customers. ◆Actively participated in project management teams supporting retail initiatives and work flows to ensure optimal organizational success. ◆Maintained… Show more ◆Successfully launched an innovative La Boulange (LB) food program to USA and Canada licensees to drive business growth. ◆Effectively maintained the LB online ordering site resulting in $98MM of revenue in FY15. ◆Coordinated and conducted extensive SKU attribute analysis to ensure data integrity in Oracle systems and to end customers. ◆Actively participated in project management teams supporting retail initiatives and work flows to ensure optimal organizational success. ◆Maintained and provided required data to the department in accordance to the Standard Operating Procedures manuals. ◆Developed a safe interface to transmit the data accurately and precisely to the multiple systems. ◆Provided training to end users on the various programs and procedures of the data. ◆Performed system audits on the data to ascertain its accuracy at all times. ◆Educated staff on the data availability and procurement for smooth business operations.

Senior Logistics Service Representative

• 2012 - 2014

◆Directly oversaw all order to cash management for 143 CPG and FS accounts including Safeway and Kroger. ◆Meticulously tracked daily operations and resolved complex service issues via CRM and direct leadership. ◆Developed and implemented critical communications and off-process enhancements to meet customer needs. ◆Productively piloted initial La Boulange License Store Bulk customers into the B2B channel. ◆Increased Safeway and Kroger’s on-time score by 20%+ from P1 to… Show more ◆Directly oversaw all order to cash management for 143 CPG and FS accounts including Safeway and Kroger. ◆Meticulously tracked daily operations and resolved complex service issues via CRM and direct leadership. ◆Developed and implemented critical communications and off-process enhancements to meet customer needs. ◆Productively piloted initial La Boulange License Store Bulk customers into the B2B channel. ◆Increased Safeway and Kroger’s on-time score by 20%+ from P1 to P7. ◆Effectively managed a logistics cost analysis to reduce Safeway’s lead time at 13 locations. ◆Thoroughly re-evaluated the Kroger CPU process to allow a wider window for shipments at NDC. ◆Created and integrated a key Safeway transit time process to eliminate delays without increasing lead time.

Project Manager

• 2011 - 2012

◆Successfully managed the setup, training and on boarding for 100+ inbound suppliers. ◆Extensively researched and organized supplier facility profiles to transfer into system databases. ◆Responsible for creating crucial SOPs documenting the transition process, scope and business objective. ◆Meticulously analyzed and recommended action for issues and risks to affected suppliers. ◆Productively mitigated trapped case liability $40K under the targeted goal. ◆Collaborated with the IT… Show more ◆Successfully managed the setup, training and on boarding for 100+ inbound suppliers. ◆Extensively researched and organized supplier facility profiles to transfer into system databases. ◆Responsible for creating crucial SOPs documenting the transition process, scope and business objective. ◆Meticulously analyzed and recommended action for issues and risks to affected suppliers. ◆Productively mitigated trapped case liability $40K under the targeted goal. ◆Collaborated with the IT department to implement solution software and remnant plan for trapped cases. ◆Efficiently executed the remnant plan transparently to reduce liability by an additional $150K.

Director of Private Client Services

• 2010 - 2011

Legal Assistant

• 2009 - 2010

Administrative Support Clerk

• 2009 - 2010

Research Intern for NYT Bestselling Author David Shields

• 2009 - 2009

Copy Editor & Freelancer

• 2007 - 2009

Visual Merchandiser

• 2006 - 2009

Web Site Development & Design Intern

• 2008 - 2008