Customer Relations Manager

• Jul 2023 - Present

Client Services Manager

• May 2019 - Jun 2023

I appropriately respond to incoming inquiries and recommend optimal solutions in order to solve clients' complex issues in a timely and efficient manner. I proactively address customer queries/concerns and ensure implementation of Subaru Love Promise Philosophy through effective coordination with Subaru Retailers. I lead effective consultation with Subaru Retailers to attain information related to customers' vehicles on a daily basis while evaluating warranty details and delivering financial assistance to clients for vehicle repairs. Key accomplishments: • Successfully managed a caseload of 100+ customers on daily basis, while ensuring compliance with department standards and procedures. • Commended by the CEO of a company for delivering superior support in supervising customer cases. • Played an integral role in hiring and training employees to acquire new talent within Subaru of America. • Achieved an outstanding rating in customer satisfaction surveys from 400+ clients. Show less

Patient Services Specialist

• Mar 2018 - Apr 2019

In this job role, I supervised and prioritized patients for reproductive health treatments at five Women's Centers Organization clinics. I administered control over rewriting policies related to financial assistance criteria by collaborating with various local Women's Funding Organizations. Facilitated multiple women in gaining access to health care. Key accomplishments: • Streamlined MA-3 process for sexual assault victims under Pennsylvania Medicaid by creating reference material for The Women's Center's usage. Show less

Assistant Manager

• Jul 2014 - Mar 2017

During my tenure in this job role, I efficiently organized showroom floor and spearheaded the execution of various projects from inception to completion by working with logistics team on daily basis. I prepared invoices, reports, letters, financial statements, and several documents by utilizing Microsoft Word, Spreadsheet, database, and presentation software. I managed multiple design projects ranging from $10 to $30K. Key accomplishments: • Increased sales revenue valued at $35k+ by creating rapport and retaining customer base through specified packages and custom furniture selections. • Delivered training to employees at Thomasville Furniture to enhance organizational and professional development. • Achieved 5th position in generating maximum sales across the region by designing promotional brochures. • Progressed to assistant manager due to exemplary performance. Prior experience as: Sales Associate (Part-time), Crate & Barrel – Cherry Hill, NJ Show less