Experience

Maryland Motor Vehicle Administration

• Government Administration
• 1 - 100 Employee

• Customer Service Agent I

  • May 2019 - Present

  *process customers for drivers licences, identification cards, and learner's permits *meet all customer call requirements including service level, handle time and productivity. *Solved unresolved customer issues *Promptly responded to inquiries and request from prospective customers *Investigated and resolved customer inquiries and complaints in an empathic manner *Maintained up to date knowledge of product and service changes *Managed work flow to exceed quality service goals Show less

• Customer Service Agent I

  • Jan 2019 - Present

  *process customers for drivers licences, identification cards, and learner's permits *meet all customer call requirements including service level, handle time and productivity. *Solved unresolved customer issues *Promptly responded to inquiries and request from prospective customers *Investigated and resolved customer inquiries and complaints in an empathic manner *Maintained up to date knowledge of product and service changes *Managed work flow to exceed quality service goals Show less

• Customer Service Agent I

  • Jan 2019 - Present

  *process customers for drivers licences, identification cards, and learner's permits *meet all customer call requirements including service level, handle time and productivity. *Solved unresolved customer issues *Promptly responded to inquiries and request from prospective customers *Investigated and resolved customer inquiries and complaints in an empathic manner *Maintained up to date knowledge of product and service changes *Managed work flow to exceed quality service goals Show less



Washington Yu Ying Public Charter School

• United States
• Education Administration Programs
• 1 - 100 Employee

• After School Classroom Teacher

  • Jan 2019 - May 2019

  *after school class teacher working with elementary school children *fill in as substitute for any teachers if they take off *create lesson plans for different classes *maintain line of communication and updates on children's progress with parents *after school class teacher working with elementary school children *fill in as substitute for any teachers if they take off *create lesson plans for different classes *maintain line of communication and updates on children's progress with parents



United Health Care

• Washington dc

• Patient Registration Clerk

  • Sep 2016 - Jun 2018

  Handle inquiries and patient intake. • Maintain updated bed ability and facility services information. • Ensure all papers are properly filled out and input into system. • Maintain daily schedules. • Enter and verify that all patient demographics and billing information correctly entered/verified at time of check in. • Collect balances due at time of check in. • Direct patients to relevant areas of building. • Answer phones. • Assign patients to room. • Obtain signed statements. • Record payments. • Perform tours. • Keep admission desk clean and organized. • Perform insurance data entry. • Contact nurses and doctors about surgeries and meetings. Show less



Kiddie Academy of Lanham

• United States
• Wellness and Fitness Services

• Teacher Assistant

  • Aug 2014 - Aug 2016

  Assist group supervisor with both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy. Provide input for bi-annual assessment of children's development Maintain daily open communication with parents Keep accident reports Maintain ancedotal records Maintain confidentiality Report any suspect abuse to supervisor Arrange a classroom environment in accordance to program goals and philosophy Maintain a safe and healthy environment Attend inservice and staff meetings Keep all appropriate records such as records, attendance and timesheets. Meet all applicable liscensing regulations Show less



ST. LUKES HOUSE LIMITED

• United Kingdom
• Mental Health Care

• Frobt Office Clerk

  • Aug 2009 - May 2012

  Performed office duties, recordkeeping functions, receptionist duties, administrative and follow-up functions to assist in the operation of a medical office. • Actively participate in maintaining and/or improving quality improvement initiatives regarding Physician Billing computer system and patient satisfaction survey • Maintain high level of competence on Physician Billing computer system • Maintain confidentiality of all materials handled within the network, while following proper release of information • Demonstrate financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices • Request insurance prior authorizations, collect co-pays, meet with clients to discuss payment options, verify entitlements Show less



Manufacturers Bank & Trust

• Washington D.C. Metro Area

• Bank Teller

  • Jul 2005 - Jul 2009