Account Coordinator, Patient Services

• Oct 2021 - Present

I am responsible for providing support and assisting prescribers, pharmacies and insurance plans with the completion of prescription appeals to help patients get the medications they need to live healthy lives. I assist with the development of employees by training and illustrating different aspects of daily responsibilities for new hires and help build confidence and workflow understanding for both new and tenured employees. I also collaborate with other departments to help with miscellaneous and training-related projects. In addition to my primary responsibilities, I plan and implement events as the team engagement coordinator and assist with organizing and running team meetings when needed. ----- Accepted into Explore: A Stretch Opportunity (April through July of 2022) where I collaborated with the Environments team to facilitate key tasks on campus, including monitoring team projects and assisting in event planning and coordination.

Office Coordinator

• 2019 - 2021

I was responsible for coordinating office operations and operational goals of a commercial vehicle and equipment leasing company. My responsibilities included bookkeeping for over 300 leases, compilation and review of monthly financial reports, data entry and analysis, and business document generation. I worked closely with the President, Vice President, and +80 lessees. I joined H&K shortly before the COVID-19 pandemic began and gained first-hand experience managing the difficulties present in the automotive and financial industry as a result of the disruption on global supply chains. My achievements included updating internal leasing systems to increase organizational efficiency, increasing social media following by 86% by creating and managing weekly marketing content, and updating A/R systems to decrease account delinquency by 88%.

Manager

• May 2019 - Oct 2019

I was responsible for daily theatre operations for the global theatre chain, including hiring, training and scheduling a team of +90 employees, meeting operational and employee-guest engagement benchmarks, and managing cash handling processes. Successes included updating employee scheduling processes, reducing quarterly payroll overage by 34%, and planning and coordinating the transition of food delivery-to-seat, resulting in an increase to quarterly profit-per-patron by $.50. I was responsible for daily theatre operations for the global theatre chain, including hiring, training and scheduling a team of +90 employees, meeting operational and employee-guest engagement benchmarks, and managing cash handling processes. Successes included updating employee scheduling processes, reducing quarterly payroll overage by 34%, and planning and coordinating the transition of food delivery-to-seat, resulting in an increase to quarterly profit-per-patron by $.50.

Assistant Manager

• 2016 - 2019

I was responsible for daily theatre operations for the national theatre chain and managed a team of +60 employees. I worked closely with the General Manager and Operations Manager and was in charge of inventory management, employee and movie scheduling, and marketing. I joined Marcus Theatres as a Concession Attendant and was promoted to Assistant Manager shortly after. I gained extensive experience managing multiple departments, including Box Office, Ushering, Concessions, Bar, and Kitchen. I left Marcus Theatres to gain further experience working for a global theatre chain.

Deli and Bakery Clerk

• 2011 - 2016