Experience

Indiy

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Marketing Intern

  • Jul 2022 - Present

  ▪ Produce original content such as blog articles, website content, and white papers ▪ Incorporate keywords into the search engine optimization (SEO) keyword universe to ensure strong inbound traffic and search engine rankings ▪ Perform research on current music marketing trends and audience preferences ▪ Assist in the construction and distribution of site articles ▪ Produce original content such as blog articles, website content, and white papers ▪ Incorporate keywords into the search engine optimization (SEO) keyword universe to ensure strong inbound traffic and search engine rankings ▪ Perform research on current music marketing trends and audience preferences ▪ Assist in the construction and distribution of site articles



Optum

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Supervisor

  • Feb 2019 - Present

  ▪ Support interaction between customers and the company, and ensure a positive customer service experience ▪ Liaise with different departments for issue resolution and both software and business improvement strategies ▪ Systematize and take appropriate action to ensure team discipline when necessary ▪ Hired 15 new staff members interviewing and shortlisting candidates ▪ Analyzed quantitive and qualitative data for agent and company performance tracking to improve metrics by 25% ▪ Organized weekly meetings to build relationships with agents and fostered a consistent level of communication ▪ Raised agent productivity by 15% through sharing metrics, quality reviews, and SMART action plans Show less



RiverMend Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Assistant

  • Aug 2018 - Jan 2019

  ▪Performed heavy calendar management of 8+ executive calendars, processing all collective expense reports, and made all domestic and international travel arrangements ▪Provided subject matter expertise to Human Resources and Legal departments on employee-related matters and training. ▪ Provided itemized billing statements to patients/financial advisors upon request ▪Performed heavy calendar management of 8+ executive calendars, processing all collective expense reports, and made all domestic and international travel arrangements ▪Provided subject matter expertise to Human Resources and Legal departments on employee-related matters and training. ▪ Provided itemized billing statements to patients/financial advisors upon request



CIOX HEALTH CARING FOUNDATION INC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2015 - Jul 2018

  ▪ Served as the first line of contact with customers providing courteous customer service ▪ Assisted 40 -50 customers with requests for information, complaints, making appointments, and resolving issues ▪ Leveraged administrative, clerical, and staff support efficiently ▪ Maintained information and confidentiality of patient information as per JCAHO, HIPAA, and company regulations ▪ Collaborated with staff for adding or retrieving information from an electronic data system or RCM platform ▪ Processed requests using software such as Epic, HPF, Smartlink, eSmartlog Show less



University Medical Center of Southern Nevada (UMC)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• HIM Office Assistant

  • Feb 2013 - Jun 2015

  ▪ Received and assisted approximately 100 visitors/callers from various locations with personal record requests ▪ Organized and prepared weekly meeting schedules for various departments ▪ Managed equipment and supplies and ordered new supplies as needed ▪ Worked collaboratively with other departments to help solve issues ▪ Offered assistance to the accounting department in managing invoices, payments, and receipts ▪ Represented department in meetings, including taking notes and recordings as needed ▪ Prepared, scanned, and reviewed patient records for quality compliance following HIPAA regulations ▪ Assisted doctors in completing chart deficiencies before the state-mandated deadlines Show less