Experience

Life University

• United States
• Higher Education
• 500 - 600 Employee

• Disability service coordinator

  • Nov 2021 - Present

  · Managed multiple calendars with great attention to detail and booked appointments preventing conflicts in scheduling. · Provided world-class service and customer education at every interaction, consistently exceeding service and quality metrics. · Maintained strict confidentiality guidelines and HIPAA laws to support clients' privacy effectively. · Displayed extensive knowledge of insurance terminology and all procedures, including record management and document processing from preparation assuring accuracy. · Collected pertinent data, including patient demographics, and registered client information in business software according to standard operating procedures. · Responsible for handling office tasks, such as data entry, filing paperwork, ordering supplies, preparing correspondence, and compiling charts. Show less



Fresenius Medical Care North America

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Coordinator

  • Apr 2018 - Nov 2021

  · Managed multiple calendars with great attention to detail and booked appointments preventing conflicts in scheduling. · Provided world-class service and customer education at every interaction, consistently exceeding service and quality metrics. · Maintained strict confidentiality guidelines and HIPAA laws to support clients' privacy effectively. · Displayed extensive knowledge of insurance terminology and all procedures, including record management and document processing from preparation assuring accuracy. · Collected pertinent data, including patient demographics, and registered client information in business software according to standard operating procedures. · Responsible for handling office tasks, such as data entry, filing paperwork, ordering supplies, preparing correspondence, and compiling charts. Show less



Wolters Kluwer

• Netherlands
• Information Services
• 700 & Above Employee

• Information Technology Coordinator

  • Dec 2017 - Apr 2018

  · Strengthened client relationships by partnering with internal departments across the organization to resolve customer concerns. · Handled escalations for key customers and partners, identifying and resolving technology & service issues. · Responded to incoming support calls and emails and provided timely technical assistance. · Resolved issues related to hardware, software, and network connectivity. · Worked collaboratively with other team members to resolve complex issues. · Performed technical support assistance with self-service features and conducted root cause analysis to diagnose technical issues. · Worked in a fast-paced environment, consistently achieving quality and service metrics. Show less



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Apr 2017 - Dec 2017



Bank of North Georgia

• United States
• Banking
• 100 - 200 Employee

• Teller

  • Jun 2016 - Dec 2016

  Proactively greets customers at teller station Executes various customer transactions including but not limited to: receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan, credit card, utilities and other payments, issuing money orders, official and travelers' checks, and issuing and redeeming savings bonds. Demonstrates solid working knowledge of bank products and services. Demonstrates the ability to manage routine service issues independently. Maintains accurate records of all transactions; posts interest and balances as required. Understands the bank's security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening / closing related activities. Process night deposits and ATM transactions. Show less