Experience

Aleo Lighting

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2020 - Present

  Greet incoming guests in our facility, Ensure the appropriate management is aware of any meetings scheduled, Provide prompt and courteous responses to our customers, Solve routine and complex problems, Work with other departments such as our Production team to ensure orders are completed in a timely manner, Input and process incoming purchase orders from clients, Answer inbound calls which involves assisting clients with any inquiries or questions, Submit credit checks when necessary for our clients, Produce and maintain reports regarding our inventory and sales via Google Docs and Excel. Make outbound calls to current clients to introduce new products, log each call into Salesforce as well as add any new clients into Salesforce as well. Show less



Varram USA Inc

• Norwalk, California, United States

• Customer Service Representative/ Marketing Associate

  • Oct 2019 - Jul 2020

  Responded promptly to customer inquiries via phone and email, Acknowledged and resolved customer complaints, Answered inbound calls and made any necessary outbound calls, Kept records of customer interactions, transactions, comments and complaints on a spreadsheet, Maintained reports via Excel, Manage social media accounts, Reached out to social media influencers for promotion, Conduct market research and identify trends, Defined strategic marketing plans, Attended trade shows and conventions in which I assisted in promoting the brand and product with demonstrations and communication with many buyers and industry attendees, Generated and optimized leads through creative marketing and advanced prospecting, resulting in sales and revenue optimization. Show less



Contractors State License Schools

• United States
• Higher Education
• 1 - 100 Employee

• Student Administrator

  • Jul 2013 - Oct 2019

  Assisted students to obtain their contractor's license. Daily duties consist of: opening up our office, check emails, voice mails, and respond accordingly, Follow-up with students to make sure they pick up materials and submit necessary paperwork, Set-up appointments for students to meet with me to complete their California State License Board applications, Followed up with students to make sure that their process is going accordingly with the Contractors State License Board, Processed payments for our services, managed database, handled incoming and outgoing calls, Submitted check and cash reports, Processed bank deposits when cash is received, Conducted orientations on our school and programs, completed corporation paperwork such as Articles of Incorporation and Statement of Information to Secretary of State. Show less



Law Offices of Steven R Espinoza

• United States
• Legal Services
• 1 - 100 Employee

• Legal Assistant

  • Aug 2012 - Jan 2013

  Met with clients for Deferred Action of Childhood Arrivals (DACA) cases, Had clients fill out General Information packets, Had clients sign the necessary forms for DACA, Prepared DACA packets which included putting sufficient evidence in exhibits for the clients' packets, and preparing an index and cover letter, Made copies of all original documents clients provided, Met with attorneys regarding any questions about cases, Kept clients up to date with their cases, Scheduled appointments, Received money orders. Show less