Experience

TeleTech

• Customer Service Representative

  • Aug 2019 - Present

  Receive customer calls and complaints. Inform member of plan information and benefits. Offer extra services to better assist customers.



Canteen Service Company

• Warehouse Assistant

  • Jun 2017 - Mar 2019

  Assist Supervisor while pulling orders in every department for production and customer satisfaction purposes



Kimberly-Clark

• Machine Operator

  • Oct 2015 - Mar 2017

  Assisted machine operators with finished pieces. Responsible for achieving production requirements. Correctly applied ordered products with correct tickets for customer satisfaction.



Walmart

• TLE Cashier/Overnight Stocker

  • Oct 2014 - Jan 2016

  Collected and stored coupons. Assisted on sales floor as needed to maintain service standards. Loaded and unloaded pieces into boxes from shipment. Moved freight, stock and other materials to and from storage and production areas and loading docks. Divided cargo received by account number and applied in intended location for customer satisfaction



Remington Arms Company

• Machine Operator/Quality Control

  • Aug 2012 - Sep 2014

  Learned, referenced and applied product knowledge information. Helped achieve daily and monthly quotas. Completed required safety training programs for OSHA. Operated forklifts, hoists and other material handling equipment. Detected and reported malfunctions and out-of-tolerance machining. Lubricated parts and performed minor maintenance to improve machine function. Routinely monitored the feed and speed of machines during the machining process.… Learned, referenced and applied product knowledge information. Helped achieve daily and monthly quotas. Completed required safety training programs for OSHA. Operated forklifts, hoists and other material handling equipment. Detected and reported malfunctions and out-of-tolerance machining. Lubricated parts and performed minor maintenance to improve machine function. Routinely monitored the feed and speed of machines during the machining process. Loaded and unloaded pieces into boxes for shipment. Trained staff on material handling processes to reduce shipping times. Moved freight, stock and other materials to and from storage and production areas and loading docks. Attached identifying tags to containers. Show more Show less



Lady Foot Locker

• Assistant Manager

  • Sep 2013 - Mar 2014

  Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Strong leader of customer support staff. Trained staff on operating procedures and company services. Maintained up-to-date knowledge of product and service changes. Provided accurate, specific and timely performance feedback for CSRs. Described product to customers and accurately explained details and care of… Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Strong leader of customer support staff. Trained staff on operating procedures and company services. Maintained up-to-date knowledge of product and service changes. Provided accurate, specific and timely performance feedback for CSRs. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Restocked inventory ever day and reviewed cash operation data to verify proper replenishment. Scored in top 10% of employees in successful resolution of issues Directed calls to appropriate individuals and departments. Received customer payments and returns. Rotated stock according to dates and protocols. Show more Show less



McDonalds

• Crew Member

  • Jul 2010 - Aug 2012

  Pleasantly and courteously interacted with customers. Asked open-ended questions to assess customer needs. Recommended alternative items if product was out of stock. Maintained high standards of customer service during high-volume, fast-paced operations. Handled currency and credit transactions quickly and accurately. Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Prepped items for later use to save staff… Pleasantly and courteously interacted with customers. Asked open-ended questions to assess customer needs. Recommended alternative items if product was out of stock. Maintained high standards of customer service during high-volume, fast-paced operations. Handled currency and credit transactions quickly and accurately. Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Prepped items for later use to save staff time during busy hours. Diligently restocked work stations and display cases. Show more Show less