Experience

Xtend Healthcare, LLC

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Billing/Coding Specialist

  • Jan 2022 - Present



MINT dentistry

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Insurance Verification Specialist

  • Aug 2021 - Present

  Make outbound calls to Insurance companies to obtain and verify patient benefits Communicate with dental offices regarding patient records and benefit Contact Patients regarding insurance status and claims Update cost of procedures that were performed for the billing department Make outbound calls to Insurance companies to obtain and verify patient benefits Communicate with dental offices regarding patient records and benefit Contact Patients regarding insurance status and claims Update cost of procedures that were performed for the billing department



Globe Life

• United States
• Insurance
• 700 & Above Employee

• Customer Retention Specialist

  • Aug 2020 - Present

  Design and implement customer retention strategies to increase loyalty and retain business. Analyze customer feedback, negotiate with customers, implement retention strategies, Ensure a high level of customer satisfaction through proactive support and active listening. Design and implement customer retention strategies to increase loyalty and retain business. Analyze customer feedback, negotiate with customers, implement retention strategies, Ensure a high level of customer satisfaction through proactive support and active listening.



AmerisourceBergen-MMC Group

• Frisco, Texas, United States

• Insurance Verification Specialist

  • Nov 2019 - Mar 2020

  Make outbound calls to insurance companies to obtain patient information and benefits. Enter patients information and benefits into the database, then fax the Summary of Benefits to the MD Office. Maintain effective record keeping for all calls handled. Ensure all verifications sent out are followed up on in a timely manner. Data Entry of information verified over the phone. Quality Assurance and data review of information obtained for verification. Communicate effectively and efficiently to all parties involved in obtaining verification information Show less



Legacy Learning Center

• Frisco, Texas, United States

• Lead Preschool Teacher

  • Oct 2018 - Nov 2019

  Manage Inbound Calls for employment. Observed children to identify individuals in need of additional support and developed strategies to improve assistance Consulted with parents to build and maintain positive support networks and support continuing education strategies. Promoted sensory development by providing access to different textures Promoted physical, academic and social development by implementing diverse classroom and outside activities. Manage Inbound Calls for employment. Observed children to identify individuals in need of additional support and developed strategies to improve assistance Consulted with parents to build and maintain positive support networks and support continuing education strategies. Promoted sensory development by providing access to different textures Promoted physical, academic and social development by implementing diverse classroom and outside activities.