Senior Quality Assurance Analyst

• Aug 2022 - Present

Account Coordinator

• Jul 2019 - Present

• Provide exceptional inbound and outbound account support on a dedicated Emgality team to users throughout the process of the prior authorization.• Provide mentorship for newly hired support staff through the Core Values Mentorship Program.• Collaborate with other business units on assigned projects as needed.• Assist new hires in training by shadowing live calls, simulating calls and challenging them to think on the spot as a shadow team member.• Maintained average audit score of 97.68 for the past three months.• Educate and support users on how to use CoverMyMeds to add efficiency to their workflow and drive better outcomes for their patients.• Participated in various employee engagement cultural driven events at CoverMyMeds such as Culture Day, All-Staff meetings, Talent Showcase, and CoverMyOlympics. • Participated on a team in combination with data analyst to provide feedback for new Hubbler Dashboard.• Engaged in a special team that tested Citrix VDI before official rollout. Show less

Business Manager

• Dec 2015 - Present

Freelance Makeup Artist

• Oct 2009 - Present

• Communicate with clients to clarify visual requirements • Ensure that appropriate action is taken to minimize unpleasant side effects from the use of specialty make-up techniques • Ensure continuity in hair and make-up and liaising with other members of the design team to ensure the overall look/effect is consistent and coherent • Maintain an up-to-date knowledge of available make-up and beauty products • Source, budget and order materials and equipment from specialist suppliers • Work quickly and accurately in time-pressured conditions Show less

Business Manager

• Dec 2017 - Jul 2019

Responsible for double digit percentage increase for 2018 fiscal year. Responsible for double digit percentage increase for 2018 fiscal year.

Brand Ambassador

• Apr 2007 - Apr 2017

• Promote brand names, products and services by interacting with customers, sales prospects, business partners and the media • Market a brand, product or service on behalf of a business organization • Provide information about a brand, product or service, generate sales opportunities and build consumer preference of a brand name. • Promote brand names, products and services by interacting with customers, sales prospects, business partners and the media • Market a brand, product or service on behalf of a business organization • Provide information about a brand, product or service, generate sales opportunities and build consumer preference of a brand name.

Business Manager

• Oct 2015 - Jan 2016

Cosmetics Counter Sales Manager

• Dec 2014 - Jun 2015

• Achieve personal and counter sales goals • Maintain hygiene and image standards • Conduct consultations • Motivate team members • Create plan and events to achieve sales goals • Achieve personal and counter sales goals • Maintain hygiene and image standards • Conduct consultations • Motivate team members • Create plan and events to achieve sales goals

Retail Sales Associate

• Jul 2014 - Feb 2015

• Greet and service customers • Generate sales • Maintain store appearance • Merchandise and stock • Cash register operations • Open and close store • Greet and service customers • Generate sales • Maintain store appearance • Merchandise and stock • Cash register operations • Open and close store

Outside Events Representative

• Jul 2013 - Dec 2013

• Educate sales prospects on the brand’s products and services • Engage with customers to familiarize them with the Bath Fitter brand • Achieve sales lead goals by working with team members • Arrange and maintain the appearance of display case • Educate sales prospects on the brand’s products and services • Engage with customers to familiarize them with the Bath Fitter brand • Achieve sales lead goals by working with team members • Arrange and maintain the appearance of display case

Freelance Makeup Artist

• May 2011 - Aug 2013

I was contracted for beauty events at the Fashion Fair counter when they needed extra artist to do makeovers. I was contracted for beauty events at the Fashion Fair counter when they needed extra artist to do makeovers.

Patrol Aide

• Dec 2010 - May 2013

• Promote community policing by patrolling the campus to ensure safety • Escort students, faculty and staff safely across campus • Receive and dispatch calls • Report any suspicious activity in attempt to prevent crimes • Promote community policing by patrolling the campus to ensure safety • Escort students, faculty and staff safely across campus • Receive and dispatch calls • Report any suspicious activity in attempt to prevent crimes