Jasmine Greg - Nwoye

Data Analyst at BDC Communications
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Credentials

  • Prepare Data for Exploration
    Coursera
    May, 2022
    - Nov, 2024
  • Leveraging Body Language to Communicate as a Female Professional
    LinkedIn
    Sep, 2020
    - Nov, 2024

Experience

  • BDC Communications
    • Nigeria
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Data Analyst
      • Feb 2022 - Present

      • Extract data from primary and secondary sources.• Prepare and clean data for analysis.• Support in data collation and analysis for informed business decision• Maintained and managed data entry requirement.• Prepare reports for the management stating trends, patterns, and predictions using relevant data. • Extract data from primary and secondary sources.• Prepare and clean data for analysis.• Support in data collation and analysis for informed business decision• Maintained and managed data entry requirement.• Prepare reports for the management stating trends, patterns, and predictions using relevant data.

  • Nvisage Lifestyle and Business Solution
    • Quality Assurance Supervisor
      • Sep 2019 - Dec 2021

      • Supervised/ inspect products during production to ensure compliance to company’s standard quality in order to and save time and cost.• Developed and introduced effective reporting lines that saved the business production time.• Improve Manufacturing processes according to customers’ concern• Ensure machines are properly and promptly maintained to enhance productivity.• Ensured finished products are well packaged and delivered to clients in topmost condition and timely to ensure customer satisfaction and retainer.

  • 9mobile
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Consultant
      • Dec 2013 - Jul 2019

      • High performer with a quality score (QA) of 90% and adherence score of 98 – 100% which helped the business address more customers’ issues and queries.• Improved customer service level (SLA) to 90 to 10 as against 80 to 20.• Increased customer satisfaction rate from 85% to 87% as against target of 85%• Provide first level Support to new team members which helps improves hands on knowledge of the job.• Mentor and train new employees on the floor which saves the business cost of hiring more trainers.• Improved customer retention by 30% by offering quality customer care services and accurate information dissemination.• Ensured quick resolution or escalation of customers’ complaints while maintaining company’s standard.

  • Visafone Communications Ltd
    • Nigeria
    • Telecommunications
    • 300 - 400 Employee
    • Administrative / Customer Service Officer
      • Apr 2011 - Sep 2013

      Provided administrative support to employeesEffectively managed inventory leading to reduced cost and wastageMonitored inventory and stock levels to prevent a stock-out situationWarmly receive visitors and direct them.Answered and responded to calls and emailsPlacing internal advert postingsContacted shortlisted candidates and scheduling interviews Provided administrative support to employeesEffectively managed inventory leading to reduced cost and wastageMonitored inventory and stock levels to prevent a stock-out situationWarmly receive visitors and direct them.Answered and responded to calls and emailsPlacing internal advert postingsContacted shortlisted candidates and scheduling interviews

  • Starcomms Plc.
    • Telecommunications
    • 200 - 300 Employee
    • Customer Solution Provider - Inbound
      • Sep 2008 - May 2010

      Profile customer’s details for relational and statistical purpose.Serve as an interface between company and customerEducating customers on various products and services.Helping the company retain valued, esteemed customers and making them loyal to ur brand.Meeting customer’s needs on various enquiries within the shortest possible time.Escalating unresolved queries to the escalation unit for immediate resolution.Log appropriately, customers details and enquiries into CRM.Effectively and efficiently harness all working parameter in order to to achieve agreed SLA

Education

  • Lagos State University
    Bachelor of Science - BS, Biochemistry
    -

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