Experience

Inman

• United States
• Internet News
• 1 - 100 Employee

• Director of Customer Success

  • Dec 2016 - Present



Zerocater

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Business Operations Manager

  • Jan 2015 - Dec 2016

  - Oversee a Client Success Team - Own the customer retention for all accounts managed by your team- Listen to and connect with customers- Motivate, mentor and develop each employee under the Client Success department and provide guidance on key company objectives as outlined by management- Develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth- Create and identify effective workflow process- Maintain brand consistency with other offices- Work closely with cross functional teams, such as HR, Recruiting, Finance, Engineering and Sales- Represent the company at events and client meetings- Improve our business and adapt it to the market with data-driven analytics - Create a positive environment that fosters teamwork, trust and accountability and positively impacts the customer experience- Prepare and deliver reports to include forecast, operational status and performance metrics

• Client Success Team Lead

  • Sep 2014 - Dec 2014

  -Managing a 22 person team of Client Success Coordinators and Operations Specialists with 10 Direct Reports-Developing performance metrics/performance management processes and goals for the team-Oversee recruitment process, hiring projection and training of CS Team Lead, Account Management/Client Success team -Orientation, training and continued mentorship responsibilities for new hires-Collaborating with vendor, sales, engineering to develop and implement programs and products for clients-Collaborating on company growth strategies and defining company culture directly with leadership team and CEO

• Customer Success Coordinator

  • Jul 2013 - Aug 2014



Patxi's Pizza

• United States
• Restaurants
• 1 - 100 Employee

• Catering Coordinator

  • Jul 2012 - Jul 2013

  • Primary point of contact for sales efforts, interfacing directly with clients to assess their needs • Manage purchasing, ordering, and maintaining inventory levels • Hiring, training, evaluation and scheduling

• General Manager

  • Jun 2011 - Jul 2012

• Manager

  • Jun 2010 - Jun 2011



Air Culinaire Worldwide

• Food and Beverage Services
• 100 - 200 Employee

• Client Services Representative

  • Mar 2008 - Mar 2009