Facilitation Project Manager

• Mar 2022 - Present

Patient Services Manager

• Jan 2018 - Aug 2021

Description: As a PSM, my experience developing, implementing, and sustaining IT programs to support the delivery of health care services in managed care environments led to improved patient & clinical experiences. >Identified 3 opportunities for efficiencies in digital work process and innovated IT interoperability >Maintained staff productivity of 30+ associates through ongoing operational analysis & training techniques >Achieved solution improving staff morale in 6 months through creation of employee engagement program >Generated professional development through training, D&I workshops & Patient Experience data analysis Washington Hospital Center; Patient Service Manager >Managed hospital safety reporting and service recovery data program for 15 clinical departments >Implemented digital supply chain system for 80+ employees, improving operational efficiency in 1 month >Provided substantial senior-level interaction, collaboration and partnership with 12 executive stakeholders Show less

Health Catering Sales Manager

• Jan 2016 - Jan 2018

>Utilized health communication training to pitch and deliver over 100 customized presentations monthly >Conducted relevant research, data analysis, and reports to boost over $1.2million in annual sales >Ensured team efficiency, flexibility and responsiveness through organized personal and team scheduling >Utilized health communication training to pitch and deliver over 100 customized presentations monthly >Conducted relevant research, data analysis, and reports to boost over $1.2million in annual sales >Ensured team efficiency, flexibility and responsiveness through organized personal and team scheduling

Pharmaceutical Sales Merchandiser

• Aug 2014 - Nov 2015

>Provide in-store merchandising support to promote sales and GlaxoSmithKline (GSK) product awareness. >Use strategic marketing tactics to improve corporate-consumer connection. >Create "raving fans" of all customers and GSK clientele through strategic and intelligent client relations. >Manage GSK (CPG) brands in 116 stores across 5 states including: MD, VA, DE, NJ and PA. >Independently managed regional territory of 116 customers with 100% display participation across 5 states >Formulated pitches, enhancing client awareness of OTC portfolio and supply distribution opportunities >Built rapport with 35 stakeholders through interpersonal communication & relationship management Show less

Brand Ambassador

• Jan 2014 - Jan 2015

>Effectively communicate company portfolio >Pitch company promotions through experiential marketing >Follow company goals >Practice proper sales verbiage for every activation >Set personal realistic sales goals for myself and exceed them 90% of the time >Effectively communicate company portfolio >Pitch company promotions through experiential marketing >Follow company goals >Practice proper sales verbiage for every activation >Set personal realistic sales goals for myself and exceed them 90% of the time

Server

• Jan 2013 - Sep 2014

>Provide well-rehearsed customer service through verbal marketing >Customer issue prevention and resolution >preparation practices >Constantly set goals which match and/or exceed company strategic goals >Provide well-rehearsed customer service through verbal marketing >Customer issue prevention and resolution >preparation practices >Constantly set goals which match and/or exceed company strategic goals

Legislative Assistant (intern)

• Jan 2014 - May 2014

>Pitched ideas for University Expansion leading to 3 new modes of transportation >Gained $30,000 in internships for future students for The Washington Center >Guaranteed $60,000 in scholarships for Fiscal Year 2014-2015 >Practiced University relations through strategic government partnerships >Pitched ideas for University Expansion leading to 3 new modes of transportation >Gained $30,000 in internships for future students for The Washington Center >Guaranteed $60,000 in scholarships for Fiscal Year 2014-2015 >Practiced University relations through strategic government partnerships

Legislative Intern

• Aug 2013 - Dec 2013

>Conducted client research and analysis consistently; Pitched new client strategies at 30+ meetings >Edited & executed potential client strategy gaining $120,000 in new client business >Planned, organized & authored invitations of 11 events and 25 fundraisers via proficient use of Microsoft office >Assisted in government relations supporting 3 healthcare organizations, 2 energy clients and 4 universities >Conducted client research and analysis consistently; Pitched new client strategies at 30+ meetings >Edited & executed potential client strategy gaining $120,000 in new client business >Planned, organized & authored invitations of 11 events and 25 fundraisers via proficient use of Microsoft office >Assisted in government relations supporting 3 healthcare organizations, 2 energy clients and 4 universities

Independent Study Participant

• Jan 2013 - Jul 2013

Assist in personal research of Dr. Margaret Quinlan. Develop new database research techniques by practice and repitition. Assist in personal research of Dr. Margaret Quinlan. Develop new database research techniques by practice and repitition.