Experience

VOS Systems

• United States
• Software Development
• 1 - 100 Employee

• Director of Client Success

  • Aug 2020 - Present

  United States -Project Management: -Identify project goals, objectives, and scope to create project plans that outlines the tasks, timelines, and resources required for each project. They communicate with the project team and stakeholders, manage risks and issues, and monitor progress to ensure that the project stays on track. -Communicate with project teams and stakeholders, manage risks and issues, and monitor progress to ensure that the project stays on… Show more -Project Management: -Identify project goals, objectives, and scope to create project plans that outlines the tasks, timelines, and resources required for each project. They communicate with the project team and stakeholders, manage risks and issues, and monitor progress to ensure that the project stays on track. -Communicate with project teams and stakeholders, manage risks and issues, and monitor progress to ensure that the project stays on track. -Create, update, and maintain customer facing user guides and manuals for the software and hardware. -Conduct onboarding sessions with clients. -Manage the client support team and provide resources for the improvement of the client experience. -Handle all RMA requests and procedures. Show less



BluAzu-Scout IoT/GPS

• United States
• Consumer Electronics

• Marketing Intern

  • May 2019 - Jul 2020

  Gainesville, Florida Area -Content creation: graphic design, copywriting -Social media management -Customer service: answering technical support questions via phone calls and emails -Drip email campaigns promoting new sales and products -Use of marketing automation software, Sharpspring -Managed product fulfillment, exchanges, returns and subscriptions



WUFT News

• United States
• Telecommunications
• 1 - 100 Employee

• Editorial and Web Intern

  • Jan 2019 - Jul 2020

  Gainesville, Florida Area



Her Campus UFL

• Features Editor

  • Jan 2019 - May 2019

  Gainesville, Florida -Worked with four content writers to brainstorm ideas and shape their stories -Edited stories for accuracy, AP style, syntax and grammatical errors



UF College of Liberal Arts and Sciences

• Higher Education
• 1 - 100 Employee

• TESL Teaching Intern

  • Jan 2019 - May 2019

  Gainesville, Florida -Developed lesson plans -Assessed students’ needs and understandings of material -Taught a semester long ESL class to visiting scholars



AXIS Training Studio

• Marketing And Public Relations Intern

  • Jan 2019 - Apr 2019

  Gainesville, Florida -Wrote press releases -Became part of the Business Networking Internation community -Balanced multiple campaigns at a time -Created deliverables for clients



Tower Publications, Inc.

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Editorial Intern

  • Jan 2018 - Sep 2018

  Gainesville, Florida Area -Copyedited articles for Our Town Magazine and Senior Times Magazine -Closely reviewed and rewrote stories for AP style and accuracy -Balanced up to 30 stories at a time



WUFT News

• United States
• Telecommunications
• 1 - 100 Employee

• Reporter

  • Jan 2018 - May 2018

  Gainesville, Florida -Reported on stories in the Waldo community -Developed strong interviewing skills -Worked closely with editors to publish stories for WUFT



The Suncoast News Network

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• News Intern

  • May 2017 - Aug 2017

  Sarasota, Florida Area -Became well versed with the TV news production process -Edited film and put together packages -Wrote TV news scripts -Reported on community stories



Hyperlynx Media

• Intern

  • Dec 2016 - May 2017

  Gainesville, Florida Area - Part-time writer for client websites - Build links between client companies and prospect websites - Developed strong communication skills



SARASOTA PHYSICIANS SURGICAL CENTER

• United States
• 1 - 100 Employee

• Nursing Assistant

  • May 2016 - Jan 2017

  Sarasota, Florida Area - Prepared patients for surgery by collecting vitals and completing paperwork - Communicated with people of all ages and backgrounds - Cleaned and sterilized surgical instruments and operating rooms - Took inventory of medications and instruments