Client Services Administrator

• Mar 2021 - Present

Provider Claims Representative

• Nov 2019 - Jul 2020

Responsible for responding in a timely, professional and courteous manner to all customer needs. This includes provider phone calls or correspondence regarding benefits, eligibility, and other provider issues. Adhere to company policy and PHI/HIPPA regulations. Responsible for responding in a timely, professional and courteous manner to all customer needs. This includes provider phone calls or correspondence regarding benefits, eligibility, and other provider issues. Adhere to company policy and PHI/HIPPA regulations.

Behavioral Program Associate

• Jul 2018 - Oct 2018

Provided and assisted with daily life skills to severely mentally ill adults, which included cooking, cleaning, and laundry. Also assisted residents to appointments and outings. Updated and filed documentations such as daily log reports, crisis notes and incident reports. Provided and assisted with daily life skills to severely mentally ill adults, which included cooking, cleaning, and laundry. Also assisted residents to appointments and outings. Updated and filed documentations such as daily log reports, crisis notes and incident reports.

Case Manager

• Mar 2017 - Jul 2018

Provided culturally sensitive home visiting, health education and case management services to pregnant and newly parenting women, which included assessment, referral, follow-up, monitoring and emotional support. Provided assistance to families such as completing referrals for housing and job assistance, postpartum care and baby equipment. Completed postpartum screenings (EPDS) and rendered additional services if needed. Attended meetings to strengthen partnerships with other social service agencies and increase the visibility of the organization. I assisted consumers by addressing their barriers, and assisted them with locating resources, information and supplies to support themselves and their family. Show less

Cribs for Kids Advocate

• Nov 2016 - Mar 2017

Conducted customer service to our consumers. Completed eligibility screenings via telephone and email in a timely manner. Processed referrals to provide cribs for families involved in DHS, and demonstrated interpersonal skills with the team we were partnered with and the various Momobile programs within the agency. Provided interactive safe sleep and SIDS risk reduction education through community education workshops and community outreach. Also provided SIDS and safe sleep training to staff on all levels. Show less

Cashier

• Nov 2017 - Jan 2018

Greeted customers, answered their questions, helped to locate items around the store also provided advice and recommendations. Operated cash registers, accepted payments, ensuring each item was accurately priced and scanned. Greeted customers, answered their questions, helped to locate items around the store also provided advice and recommendations. Operated cash registers, accepted payments, ensuring each item was accurately priced and scanned.

Direct Support Professional

• Jun 2014 - Mar 2017

Provided and assisted with daily life skills to severely mentally ill adults, which included cooking, cleaning, and laundry. Also assisted residents to appointments and outings. Updated and filed documentations such as daily log reports, crisis notes and incident reports. Assisted with scheduling appointments for residents, assisted on outings, arranged staff meetings and documented and filed daily log reports. Provided and assisted with daily life skills to severely mentally ill adults, which included cooking, cleaning, and laundry. Also assisted residents to appointments and outings. Updated and filed documentations such as daily log reports, crisis notes and incident reports. Assisted with scheduling appointments for residents, assisted on outings, arranged staff meetings and documented and filed daily log reports.

Customer Service Representative

• Sep 2011 - Jul 2014

Greeted customers, processed payments, operated registers, counted and managed money in cash drawer. Assisted customers with merchandise and answered their questions or concerns. Promoted sales and met sales goals. Gave exceptional customer service. Greeted customers, processed payments, operated registers, counted and managed money in cash drawer. Assisted customers with merchandise and answered their questions or concerns. Promoted sales and met sales goals. Gave exceptional customer service.