Experience

Suburban Community Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Registration Specialist

  • Jun 2020 - Present

  Developed highly empathetic member relationships and earned reputation for delivering exceptional customer service. Answer all providers and members calls about existing benefits Counsel customers to evaluate needs and determine best options. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns Respond to questions and concerns about service and escalate calls appropriately Work within several different databases to schedule appointments, set waiting periods and insurance eligibility. Show less



The Kintock Group

• Non-profit Organizations
• 100 - 200 Employee

• Case Management Supervisor

  • Jan 2016 - Present

  Provide leadership/ supervision for the Case Managers in terms of direction, input & feedback. Conduct performance reviews and taking disciplinary action.Conduct staff meetings in absence of the (Director) Conduct chart audits, staff development sessions, as well as participate in mandatory trainings. Review all case management reports, including Parole Summaries, Discharge Summaries, Progress Notes, and Incident Reports. Conduct daily tours throughout the facility to ensure safety. Fiscal planning, as well as implementing new policies and procedures Show less



Brooke Glen Behavioral Hospital

• United States
• Mental Health Care
• 1 - 100 Employee

• Behavioral Health Technician

  • Feb 2015 - Jun 2020

  Work with medical staff to monitor the behavior of patients. Document progress notes on each patient using D.A.P format. Assist in distributing meals to patients throughout the day. Assist in patients daily living activities as needed. Report patient’s needs, and medical changes to RN. Chart hourly rounds on each patient in hospital unit. Work with medical staff to monitor the behavior of patients. Document progress notes on each patient using D.A.P format. Assist in distributing meals to patients throughout the day. Assist in patients daily living activities as needed. Report patient’s needs, and medical changes to RN. Chart hourly rounds on each patient in hospital unit.



CHESTER COUNTY YOUTH CENTER FAMILY PLANNING

• United States
• Medical Practices

• Officer

  • Aug 2014 - Dec 2016

  Assured that security procedures are followed. Observed and recorded behaviors of juveniles, monitored meals and daily movement. Performed correctional duties for any shift as defined by management. Completed observations/incident reports and maintained accurate records on youths. Operated electronic audio/video surveillance equipment and enforced safety procedures. Assured that security procedures are followed. Observed and recorded behaviors of juveniles, monitored meals and daily movement. Performed correctional duties for any shift as defined by management. Completed observations/incident reports and maintained accurate records on youths. Operated electronic audio/video surveillance equipment and enforced safety procedures.