Experience

Medliminal

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Assistant

  • Sep 2018 - Present

  Welcome visitors and direct them appropriately, in person or on the telephone Produce and distribute correspondence memos, letters, faxes and forms Maintain supply inventory; anticipate needed supplies; place and expedite orders; verify receipt of supplies Provide information by answering questions and requests Carry out administrative duties such as filing, copying, scanning, etc. Maintain security by following procedures; monitoring logbook Welcome visitors and direct them appropriately, in person or on the telephone Produce and distribute correspondence memos, letters, faxes and forms Maintain supply inventory; anticipate needed supplies; place and expedite orders; verify receipt of supplies Provide information by answering questions and requests Carry out administrative duties such as filing, copying, scanning, etc. Maintain security by following procedures; monitoring logbook



Clara's insurance agency

• Manassas, VA

• Receptionist

  • Aug 2017 - Sep 2018

  · Immediately greets/acknowledges all walk-in clients in a friendly and courteous manner. Provides assistance and information and finds appropriate staff member to assist when required. · Strives to answer all calls within three rings. · Handles all incoming calls in a friendly and courteous manner, provides assistance and information as required, and connects caller with desired party. · Speaks clearly and uses correct English or Spanish and proper telephone techniques. · Continually checks back with callers placed on hold to ask if they prefer to continue to hold, leave a message, or be transferred to someone else who can help them. · Accepts and processes clients’ payments immediately upon receipt. · Processes all incoming and outgoing mail and possibly returned mail. · Prepares all USPS, common carrier, certified and overnight mailings for same day pickup. May be required to deliver mail to the post office. · Cleans and maintains postage machine as instructed by manufacturer’s guidelines. Replenishes funds when needed. · Handles all incoming and outgoing fax messages. Distributes incoming faxes within one hour of receipt via email or established routing procedures. · Records and forwards accurate messages to agency staff to include correct name of caller, phone number, and other pertinent information. · Creates accurate and timely contact records for all client and carrier conversations and transactions. · May be required to process mortgage and lien holder changes and assist Account Executives/Managers with e-memos. · Checks agency voicemail and email every morning and throughout the day. · Creates new business folders and return envelopes for agents. · Performs additional functions as assigned by management Show less



Planet Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager

  • Mar 2017 - Aug 2017

  · Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians. · Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines. · Staff Management · Schedule staff and ensure all shifts are covered. · Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals. · Administration and processing of all weekly/bi-weekly employee payroll. · Resolve employee issues or concerns. · Manage disciplinary/termination activities. · Involved in all front desk related activities including: o Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate all member requests, issues and questions.· Ensure prompt opening/closing of gym. · Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily. · Ensure safety of employees, members and club property. · Determine and communicate equipment repair in a timely manner. · Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. · Authorize expenditures and refunds. Make daily bank deposits. · Prepare all HR related forms and send to Corporate Payroll Team. · Track statistics and reports (weekly, monthly, annually). · Backup support for any employee who is absent. Show less

• Assistant Manager

  • Oct 2016 - Mar 2017

  · Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.· Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.· Assist with Staff Management and provide backup support to Club Manager as needed.· Assist in scheduling and supervising staff.· Member service oversight - Ensuring staff is providing a superior customer experience at all times.· Assist in resolving or escalating employee issues or concerns.· Involved in all front desk related activities including:· Answer phones in a friendly manner and assist callers with a variety of questions.· Check members into the system.· New member sign-up.· Take prospective members on tours.· Facilitate all member requests, issues and questions.· Assist in overseeing cleanliness and maintenance of facility.· Assist in ordering of supplies using specific budget based on club requirements.· Assist in tracking statistics and reports (weekly, monthly, and annually).· Backup support for any employee who is absent Show less

• Front Desk Representative

  • Feb 2015 - Oct 2016

  · Greet members, prospective members and guests, providing exceptional customer service· Handle all front desk duties· Answer phone calls in a friendly manner and assist callers with a variety of questions· Check members into the system· New member sign- up· Facilitate needed updates to member's accounts· Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed



Charlotte Russe

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2012 - Mar 2015

  · Greeted customers and determined what each customer wanted or needed · Assisted customers with finding merchandise in correct sizes · Operated point of sale technology to compute sales prices, total purchases and to receive cash or credit payments · Call other stores to find desired items that were out of stock · Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices · Greeted customers and determined what each customer wanted or needed · Assisted customers with finding merchandise in correct sizes · Operated point of sale technology to compute sales prices, total purchases and to receive cash or credit payments · Call other stores to find desired items that were out of stock · Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices