Jasmine Crawford
Clinical Quality Specialist at People's Community Clinic- Claim this Profile
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Bio
Credentials
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Learn SQL Course
CodecademyDec, 2022- Oct, 2024 -
Scrum: The Basics
LinkedInNov, 2022- Oct, 2024 -
Agile Development Practices
LinkedInOct, 2022- Oct, 2024 -
Project Management Foundations: Teams
LinkedInOct, 2022- Oct, 2024 -
Strategic Thinking
LinkedInOct, 2022- Oct, 2024 -
Excel to the Max
Darla CloudMay, 2022- Oct, 2024 -
Learning Program Management
LinkedInFeb, 2022- Oct, 2024 -
Project Management: Healthcare Projects
LinkedInNov, 2021- Oct, 2024 -
Diversity recruiting
LinkedInJul, 2021- Oct, 2024 -
Unconscious Bias
LinkedInJul, 2021- Oct, 2024 -
Lean Six Sigma Green Belt (ICGB)
Purdue UniversityAug, 2020- Oct, 2024
Experience
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People's Community Clinic
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Clinical Quality Specialist
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Sep 2022 - Present
Perform quality audits of clinical functions.Analyzes performance data to evaluate the efficiency and effectiveness of clinical processes. Works with clinical business units to develop and implement preventive and corrective action to remedy or prevent performance failures.Tracks quality improvement activities, assesses trends and provides reporting to various departments and committees.Facilitates process improvements within multiple departments. Develop and execute plans related to quality assurance and improvement, including hands on coordination, data reporting and course correction. Identify opportunities to improve, work processes and patient care Manage improvement teams by providing structure, direction, and documentation.
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Operations Coordinator
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Sep 2021 - Oct 2022
Serve as the liaison between the Pediatric Department, the call center, and the front desk to improve communication and schedulingIdentify opportunities to improve workflow, work processes, patient care and implementing quality improvements.Lead development of processes and procedures that improve patient accessIdentify metrics to measure progress and monitor results.
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Family Medicine Austin
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Austin, Texas, United States
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Practice Manager
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Jun 2020 - Jan 2021
Staffed the office within 3 months of start date, decreasing wait time by 20% and increasing new patients by 5%. Recruited a new provider to make up for main provider’s decrease in hours. Oversaw the opening and closing of office along with daily business operational needs. Monitored all billing and accounts receivable to reduce collections rates by 65%. Staffed the office within 3 months of start date, decreasing wait time by 20% and increasing new patients by 5%. Recruited a new provider to make up for main provider’s decrease in hours. Oversaw the opening and closing of office along with daily business operational needs. Monitored all billing and accounts receivable to reduce collections rates by 65%.
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GKN Aerospace
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Irving, Texas, United States (Remote)
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Human Resources Consultant
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May 2019 - Jun 2020
Reconstructed onboarding process, increasing new employee onboarding experience by 45% and reducing onboarding costs. Collaborated with Logistics to revamp shipping process, including implementing new policies and procedures to reduce HR costs and increase customer satisfaction. Improved outbound logistics efficiency by 25% and on-time delivery performance by 19%. Managed HR operations by overseeing over 1500 employee records, including onboarding, orientation, evaluations, and exit interviews.
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Arch Health Medical Group
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Escondido, California, United States
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Clinical Operations Manager
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Apr 2018 - May 2019
Supported 9 practices and managed a team of 55+ patient registration and clinical staff. Worked with 36 physicians, including scheduling, and serving as an advocate between them and the administrative staff to ensure smooth operations. Revamped employee retention by creating employee appreciation events and team-building exercises, increasing trust and collaboration between team members. Used statistical analysis to uncover patterns and trends to improve provider and patient interaction. Directed project with a team of 10 to decrease wait time in the Cardio and Orthopedic departments, resulting in a decrease of 45%.
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ACES (Comprehensive Educational Services, Inc.)
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San Diego, California, United States
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Insurance Manager
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Mar 2011 - Apr 2018
Oversaw a team of 20 claims and authorization representatives and medical administrators. Administered a $15K average annual budget. Developed the collections department and hired a team to review and research 300+ outstanding patient accounts, reducing collections from 90% to 3%. Develop reports and analyze data to measure patient and clinical quality of care within the company Oversaw a team of 20 claims and authorization representatives and medical administrators. Administered a $15K average annual budget. Developed the collections department and hired a team to review and research 300+ outstanding patient accounts, reducing collections from 90% to 3%. Develop reports and analyze data to measure patient and clinical quality of care within the company
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Education
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Purdue University
Bachelor of Applied Science - BASc, Health/Health Care Administration/Management
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