Experience

City Harvest Church

• Religious Institutions
• 1 - 100 Employee

• Administrative Executive

  • May 2018 - Present

  - Represent SOT to liaise with the CHC main office. - In charge of the daily operations during school term and events administration. - Liaise and work with students, other department and external vendors for various school events. - Manage the social media platforms of SOT. - Team-player who can also work independently. - Other administrative duties. - Represent SOT to liaise with the CHC main office. - In charge of the daily operations during school term and events administration. - Liaise and work with students, other department and external vendors for various school events. - Manage the social media platforms of SOT. - Team-player who can also work independently. - Other administrative duties.



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Order Administration Specialist

  • Jul 2017 - Apr 2018

  - Provided personalized, friendly and polite customer service to affected Chinese speaking customers who experienced issues while/after making purchases online from client's website. - Liaised with Finance department to resolve credit card payment issues and refund matters. - Remained courteous and calm at all times, even during moments of intense customer displeasure. - Conducted weekly quality assessment to ensure overall team service excellence. - Provided personalized, friendly and polite customer service to affected Chinese speaking customers who experienced issues while/after making purchases online from client's website. - Liaised with Finance department to resolve credit card payment issues and refund matters. - Remained courteous and calm at all times, even during moments of intense customer displeasure. - Conducted weekly quality assessment to ensure overall team service excellence.



Prudential Assurance Company Singapore

• Singapore
• Financial Services
• 700 & Above Employee

• Administrative Assistant

  • Apr 2016 - Jul 2017

  - Carried out general clerical duties including data entry, making phone calls to arrange for appointments, organising and scheduling of appointments for financial advisors. - Carried out general clerical duties including data entry, making phone calls to arrange for appointments, organising and scheduling of appointments for financial advisors.



Self-employed

• Singapore

• Private Tutor

  • Sep 2015 - Jan 2017

  - Provided weekly one-to-one Mathematics tutoring to Primary 1-6 students to help them understand Mathematical concepts. - Taught students to learn how to think independently, which resulted in an improvement in their problem-solving skills. - Planned and prepared creative lesson plans to stimulate the students' interest in learning. - Constant communication with parents regarding the progress of students. - Provided weekly one-to-one Mathematics tutoring to Primary 1-6 students to help them understand Mathematical concepts. - Taught students to learn how to think independently, which resulted in an improvement in their problem-solving skills. - Planned and prepared creative lesson plans to stimulate the students' interest in learning. - Constant communication with parents regarding the progress of students.



Cotton On Group

• Australia
• Retail
• 700 & Above Employee

• Sales Assistant

  • May 2012 - Sep 2015

  - Assisted store manager in daily operations and provided good and prompt customer service to customers. - Ensured sales goals of the day are met by introducing new and relevant products to customers during checkout. - Coached new part time sales assistants to ensure that daily operations were carried out properly. - Maintained store’s cleanliness. - Assisted store manager in daily operations and provided good and prompt customer service to customers. - Ensured sales goals of the day are met by introducing new and relevant products to customers during checkout. - Coached new part time sales assistants to ensure that daily operations were carried out properly. - Maintained store’s cleanliness.



Changi General Hospital

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Associate

  • Nov 2008 - Jan 2009

  - Provided frontline customer service and administrative support to patients. - Provided frontline customer service and administrative support to patients.