Experience

Contact Web Ltd

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Collections Specialist

  • Jul 2023 - Present

• Customer Service Representative

  • Apr 2023 - Jun 2023



Moorgate Finance

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Telesales Executive

  • Jun 2023 - Jul 2023



TieTa

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Agent

  • Feb 2022 - Apr 2023

  Contact center outsourcing, working in partnership with leading brands to provide the right-sized team and contact solutions for their customers. Answering inbound, and making outbound calls for clients in debt management, dealing with customers who are not able to make payments in line with their plan, and negotiating future ways of satisfying their loan commitments Communicating with confidence and connecting with customers over their financial circumstances, taking responsibility for their situation, and working with them to provide solutions Customer and client-centric focused to ensure that the solutions are beneficial to both parties Completed administration of conversations accurately and within agreed timescales Following all operational processes and procedures and achieving quality standards Owning customer complaints to a satisfactory resolution Use of all operations systems to a high standard, including Microsoft Office applications Show less



Mila Hardware.

• Daventry, England, United Kingdom

• Production Team Member

  • Sep 2020 - Feb 2022

  Leading distributor of window and door hardware, stocking over 10,000 product lines and providing next-day delivery across the UK. Ensuring that goods are packaged and loaded matching the relevant paperwork Responsible for the accuracy of orders picked to ensure that the correct goods are received and costs are controlled Following workplace health and safety regulations Treating merchandise with care, and ensuring that they are packaged carefully to guarantee that they arrive with the customer in good working order Working within a fast-paced environment to high-quality standards Ability to work effectively under limited supervision Show less



Novacroft

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Contact Center Agent

  • Jul 2019 - Jan 2020

  Answering inbound calls on behalf of Transport for London, dealing with customer enquiries regarding their Oyster and Travel Cards. Responding to customer queries and complaints in an efficient and professional manner Adhering to company policies and procedures when interacting with customers Staying up to date on new products and processes to ensure the right information is provided to the customers Upselling more effective packages for clients, identifying their needs, and matching to the products available Maintaining accurate customer records in client systems and completing call logs and reports accurately Dealing with customer’s complaints and concerns, owning to resolution Show less



Marston's PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Bar Staff

  • Nov 2018 - Jul 2019

  Preparing and serving high-quality alcoholic and non-alcoholic beverages, food, and bar snacks Using the till system to take orders and payments from customers Engaging with customers and creating a friendly and efficient atmosphere Maintaining a clean and organized bar area, responding quickly to any potential health and safety hazards Monitoring and replenishing stock levels Cleaning tables, wiping surfaces, and ensuring there is enough glassware to serve customers Preparing and serving high-quality alcoholic and non-alcoholic beverages, food, and bar snacks Using the till system to take orders and payments from customers Engaging with customers and creating a friendly and efficient atmosphere Maintaining a clean and organized bar area, responding quickly to any potential health and safety hazards Monitoring and replenishing stock levels Cleaning tables, wiping surfaces, and ensuring there is enough glassware to serve customers