Experience

Videos die begeistern

• Germany
• Media Production
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2021 - Present



Lufthansa InTouch

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Social Media Team & Team Quality Specialist

  • Jun 2019 - Present

• Social Media Consultant

  • Jul 2016 - Present

  • Updating Lufthansa’s Website• Monitoring Social Media platforms (Twitter, Facebook, Instagram, YouTube)• Responsible for Marketing posts and content• Interacting with customers online• Reporting

• Customer Service Consultant

  • Oct 2014 - Nov 2016

  • Taking care of status customers (Senator, HON circle members, Frequent flyer’s)• Miles & More inquiries, loyalty program• Assisting with general flight reservations, fare information’s and baggage claims• Answering Sales inquiries



Vocio Teehaus Betriebs GmbH

• Berlin Area, Germany

• Service and Event Assistant

  • Jun 2014 - Sep 2014

  • Event planning, design and production within time limits • Working with clients to identify their needs and customer satisfaction • Organizing facilities and details such as décor, catering, entertainment, transportation, invitee list, promotional material etc. • Event planning, design and production within time limits • Working with clients to identify their needs and customer satisfaction • Organizing facilities and details such as décor, catering, entertainment, transportation, invitee list, promotional material etc.



Amazon Development Centre

• Cape Town Area, South Africa

• Technical Account Management / Customer Service Associate

  • Jan 2011 - Apr 2014

  • Account Management for Seller marketing on Amazon.de Marketplace Platform , Troubleshooting of inventory, shipping and payment issues • Communication with customers via phone, e-mail and live chat in both English and German • Utilize software tools to navigate customer accounts, research and review policies to find effective solutions • Account Management for Seller marketing on Amazon.de Marketplace Platform , Troubleshooting of inventory, shipping and payment issues • Communication with customers via phone, e-mail and live chat in both English and German • Utilize software tools to navigate customer accounts, research and review policies to find effective solutions



Media Achiever

• Cape Town Area, South Africa

• Sales Executive

  • Jun 2010 - Dec 2010

  • Assist customers in locating merchandise • Providing strategic and creative communication solutions • Assist customers in locating merchandise • Providing strategic and creative communication solutions



Tenderten Place of Safety

• Cape Town Area, South Africa

• Community Development Volunteer

  • Oct 2009 - Jan 2010

  • Responsible for leading kids/students through creative play and hands-on activities • AIDS Project, targeting, organizing seminars and publishing material to educate • Responsible for leading kids/students through creative play and hands-on activities • AIDS Project, targeting, organizing seminars and publishing material to educate