Experience

Scottish Rugby

• United Kingdom
• Spectator Sports
• 200 - 300 Employee

• Customer Services Team Leader

  • May 2021 - Present

• Customer Services Assistant

  • Apr 2019 - May 2021

• Match Day Assistant

  • Feb 2018 - Apr 2019



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Customer Care Safety Steward

  • Jun 2016 - May 2019



Arnold Clark

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Temporary Service Administrator

  • Feb 2019 - Apr 2019



Geerings Print Limited

• United Kingdom
• Printing Services

• Programme Seller

  • Jun 2016 - Jun 2016

  Interacting with members of the public, approaching potential customers to promote programme sales. Developed sound knowledge of the showground to be able to assist attendees and provide an enhanced customer service. Building resilience from standing in one area for long periods of time over several consecutive days in all weather conditions while maintaining an enthusiastic and professional attitude with customers. Interacting with members of the public, approaching potential customers to promote programme sales. Developed sound knowledge of the showground to be able to assist attendees and provide an enhanced customer service. Building resilience from standing in one area for long periods of time over several consecutive days in all weather conditions while maintaining an enthusiastic and professional attitude with customers.



Police Box Coffee

• Edinburgh, Scotland, United Kingdom

• Barista

  • Aug 2015 - Dec 2015

  Temporary employment to support the business during a particularly busy period throughout the Fringe festival and built up to Christmas, in a kiosk within central Edinburgh in an area of high foot traffic. Making hot drinks and serving snacks and beverages. Working independently to open and close the kiosk, managing stock levels and submitting orders, cleaning the kiosk and equipment, cash handling and reconciliation at the end of a shift. Experience working to sales targets and upselling products. Show less



Glynis Henderson Productions Ltd

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Street Team Member

  • Aug 2015 - Aug 2015

  Based in the busiest areas of the Fringe, promoting shows and driving ticket sales. Enthusiastic interaction with members of the public. Building resilience through long days for days on end in all weather, being ignored by many passers by but required to remain enthusiastic and motivated to sell out the shows. Confidence development by approaching groups of people enjoying the festival or just passing through to build rapport and convince them to see the shows. Based in the busiest areas of the Fringe, promoting shows and driving ticket sales. Enthusiastic interaction with members of the public. Building resilience through long days for days on end in all weather, being ignored by many passers by but required to remain enthusiastic and motivated to sell out the shows. Confidence development by approaching groups of people enjoying the festival or just passing through to build rapport and convince them to see the shows.



Cochrane Cottage

• Royal Highland Show

• Product Demonstrator

  • Jun 2015 - Jun 2015

  Offering product samples to visitors and promoting the product to drive sales. Ensuring product stand was tidy and fully stocked at all times. Experience working individually, running the product stand or roving to draw in potential customers, cash handling and customer service skills. Offering product samples to visitors and promoting the product to drive sales. Ensuring product stand was tidy and fully stocked at all times. Experience working individually, running the product stand or roving to draw in potential customers, cash handling and customer service skills.



MacsWax

• Car Washer

  • Jun 2013 - Jun 2014

  Responsible for cleaning vehicles, making bookings for valets, and general tasks around the garage when required. Physical and strenuous manual labour, often in difficult weather conditions, for up to 12 hours a day. Experience in dealing with difficult customers and developing customer service skills. Responsible for cleaning vehicles, making bookings for valets, and general tasks around the garage when required. Physical and strenuous manual labour, often in difficult weather conditions, for up to 12 hours a day. Experience in dealing with difficult customers and developing customer service skills.



Tullis Russell

• United Kingdom
• Paper and Forest Product Manufacturing
• 1 - 100 Employee

• Temporary Marketing Assistant

  • Jul 2013 - Jul 2013

  Role involved handling telephone calls and emails and other general office administration tasks for the Marketing department. Conducting competitor research and creating and maintaining contact profiles. Assisted the Executive Management Team to prepare for a family and friends open day at the site; created and filed attendance sheets, made tickets and name badges for all visitors, arranging tour groups. Running front of house on the day of the event, greeting guests and checking them in, offering refreshments and ensuring tour groups were gathered and ready to leave at correct time. Gained experience within an office and team environment, proven ability to work under pressure and meet deadlines as well as developing IT skills including the use of Microsoft Office packages. Show less