Jaskiran Kaur

Lead Technical Support Specialist at Executive Flight Centre
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA

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Credentials

  • AMCAT Certified Corporate Sales Manager
    Aspiring Minds
    Sep, 2014
    - Oct, 2024

Experience

  • Executive Flight Centre
    • Canada
    • Airlines and Aviation
    • 100 - 200 Employee
    • Lead Technical Support Specialist
      • Jun 2022 - Present

      • • Assisted with updating technical support best practices for use by team. • Monitored systems in operation and quickly troubleshot errors. • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. • Resolved number of technical support inquiries per day. • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals. • Suggested software and hardware modifications to reduce lag time and improve overall speed. • Used ticketing systems to manage and process support actions and requests. • Explained technical information in clear terms to non-technical individuals to promote better understanding. Show less

  • JNEX
    • South Africa
    • 1 - 100 Employee
    • Software Developer
      • Aug 2016 - Jul 2019

      • Designed and developed the application using AGILE-SCRUM methodology. • Worked on HTML, CSS, JavaScript, Core Java, Collections, JDBC, SQL, Struts and Hibernate for the web services. • Knowledge in implementing a Microservices with Spring Boot based services. • Involved in different phases of Software Development Life Cycle (SDLC) like analysis, design, development and testing with Azure and Microservices architectures. • Created different Power BI reports utilizing the desktop and the online service and schedule refresh. • Utilized MS SQL, data warehousing programs, Power BI and other dashboards/visualization toolset for data intelligence and analysis. • Involved in complete SDLC management – Requirements gathering, Design, Analysis, Development and Testing. Show less

  • C-DAC
    • France
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Industrial Trainee
      • Jan 2015 - Jun 2015
  • Edureka
    • Education Management
    • Industrial Trainee
      • Sep 2014 - Dec 2014

Education

  • St. Francis Xavier University
    Master's degree, Computer Science
    2020 - 2022
  • Baba Banda Singh Bahadur Engineering College
    Bachelor of Technology - BTech, Computer Science
    2011 - 2015

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