Manager Services Representative

• Jul 2023 - Present

Responsibilities include conducting accurate and efficient customer transactions, handling cash with precision, delivering exceptional customer service, promoting and explaining banking products, ensuring compliance with security and regulatory protocols, resolving customer concerns, maintaining precise records, and contributing to the overall success of the bank through teamwork and professionalism. Responsibilities include conducting accurate and efficient customer transactions, handling cash with precision, delivering exceptional customer service, promoting and explaining banking products, ensuring compliance with security and regulatory protocols, resolving customer concerns, maintaining precise records, and contributing to the overall success of the bank through teamwork and professionalism.

Sales Executive

• Apr 2023 - Present

Proactively prospect for new business opportunities and onboard net new accounts with a focus on builders and trade vertical market. Enhance relationships with existing accounts to identify and secure future business opportunities. Provide product specifications and generate project quotes via Salesforce. Arrange for extended warranty, financing, delivery and installation as required on home upgrades. Process and finalize sale on POS, including collecting payment and/or deposit for orders with a later delivery date. Conduct daily open orders review to ensure that full payment is collected for orders with outstanding balance in alignment with upcoming delivery dates. Show less

Senior Manager

• Aug 2016 - 2023

Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. o Call handling as per defined standards. o Accurate resolution for customer queries. o Promoting Digital Banking services for a superior customer service experience. o Profiling of customers in order to aid right cross-servicing of Bank products o Accurate logging and resolution of complaints. o Attrition control of customers. o Regular interactions with the customers and pro-actively assessing customer needs. o Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. o Ensure portfolio quality of relationship while racing considering eligibility. o Monitor large amount movements and account closure from the deposit accounts. o Ensure retention of customers Show less

ISM (Six Sigma Green Belt Certified)

• May 2015 - Mar 2016

Preparing short-term B2B and B2C sales plan, sales approaches and strategies, find opportunities to develop business by identifying the potential customers in US. Preparing short-term B2B and B2C sales plan, sales approaches and strategies, find opportunities to develop business by identifying the potential customers in US.

Sales and Marketing Executive

• Jan 2015 - Jun 2015

Sales and Marketing Executive Appco Group November 2014 – April 2015 (6 months)Bengaluru Area, India Worked at the charity division of one among the multiple divisions at Appco marketing being the world’s largest direct sales and marketing agency with the roles B2B and B2A client interactions.Submitting detailed proposals and quotations to customers.Maintaining high levels of product and customer knowledge and participating in training programmes as appropriate. Accomplished 80-100 lakhs of funds in the period of 6 months which benefited the charity to a greater extent. Show less

Quality Analyst

• May 2014 - Nov 2014

• Implement test scripts, record actual results and identify defects. • Suggest creative and active solutions for problem. • Resolve issue and express ingenuity as required. • Assist in test defect management process, monitor and report on defect resolution t management. • Develop and maintain QA procedure documentation. • Identify needed data sources working with data owners of storehouse. • Implement test scripts, record actual results and identify defects. • Suggest creative and active solutions for problem. • Resolve issue and express ingenuity as required. • Assist in test defect management process, monitor and report on defect resolution t management. • Develop and maintain QA procedure documentation. • Identify needed data sources working with data owners of storehouse.

Quality Inspector

• Dec 2012 - Mar 2014

• Inspection and rework of automotive components at such companies as Aston Martin and Jaguar Land Rover. • Rework electronics assemblies down to component level included diagnostics, repair of circuit boards, reassembly and validation testing. • Perform acceptance inspections of electrical components, wire, wiring harnesses and cable assemblies purchased from suppliers/vendors to ensure compliance to drawings, specifications, and purchase order required. • Perform final inspection of outsourced fabricated/machined parts and mechanical assemblies to ensure compliance to drawings and specifications/standard. Show less

KFC crew member

• Oct 2010 - Jun 2012