Experience

Mall of Georgia Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Finance Manager

  • Mar 2023 - Present

  Atlanta, Georgia, United States • Spearhead comprehensive financial operations, encompassing accounts payable, accounts receivable, IT system controls, cash management, and ticketing protocols. • Direct initiatives focused on optimizing profitability, managing sales and costs, enhancing cash handling, mitigating risks, and fortifying guest relations. • Safeguard company assets by ensuring the precision and security of all financial resources, including bank deposits and internal cash holdings. • Drive the creation… Show more • Spearhead comprehensive financial operations, encompassing accounts payable, accounts receivable, IT system controls, cash management, and ticketing protocols. • Direct initiatives focused on optimizing profitability, managing sales and costs, enhancing cash handling, mitigating risks, and fortifying guest relations. • Safeguard company assets by ensuring the precision and security of all financial resources, including bank deposits and internal cash holdings. • Drive the creation, deployment, and achievement of fiscal goals, ensuring alignment with overarching business strategies. • Champion the recommendation, introduction, and enforcement of robust policies within designated domains. • Cultivate a high-performing finance team through consistent performance evaluations, encompassing verbal feedback, written appraisals, and continuous monitoring. • Optimize financial resource utilization by exerting diligent control over expenses, workforce hours, operational costs, and inventory. • Innovate by researching and endorsing new products and vendors, aiming to elevate guest satisfaction while emphasizing sales and cost efficiency. • Uphold strict adherence to state and federal regulations while executing counseling, disciplinary actions, and, if necessary, dismissals. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Assistant Relationship Manager

  • Jun 2022 - Mar 2023

  • Supported Relationship Managers with inventory oversight and management. • Spearheaded training initiatives for new Assistant Relationship Managers, focusing on call flow and inventory protocols. • Enhanced operational efficiency by reviewing and training the funding team on call flow intricacies and task specifics. • Initiated outbound calls to businesses, expediting the funding process and ensuring timely delivery.



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Financial Relationship Consultant

  • Feb 2021 - Dec 2021

  Atlanta, Georgia, United States • Fostered robust client relationships, specializing in consultative selling, relationship management, and account onboarding. • Analyzed client needs, delivered tailored solutions, and provided in-depth insights into underwriting guidelines and credit prerequisites for financial products. • Promoted a range of banking solutions to a diverse clientele, including new account openings, small business/consumer loans, and mortgage loans, leveraging an NMLS License. • Facilitated an average… Show more • Fostered robust client relationships, specializing in consultative selling, relationship management, and account onboarding. • Analyzed client needs, delivered tailored solutions, and provided in-depth insights into underwriting guidelines and credit prerequisites for financial products. • Promoted a range of banking solutions to a diverse clientele, including new account openings, small business/consumer loans, and mortgage loans, leveraging an NMLS License. • Facilitated an average of 20 loan and credit applications weekly, coordinating and overseeing five monthly loan closings from initiation to completion while liaising with the underwriting department. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Fraud Analyst

  • Sep 2020 - Feb 2021

  Atlanta, Georgia, United States • Safeguarded against potential fraud across all payment channels by meticulously reviewing customer accounts, ensuring bank and customer assets remained protected. • Monitored debit card fraud alerts daily, initiating prompt action to counteract suspicious activities and protect both customers and the institution. • Detected emergent fraud patterns by scrutinizing transactions linked to high-risk countries and merchants, reinforcing bank security. • Documented all interventions and… Show more • Safeguarded against potential fraud across all payment channels by meticulously reviewing customer accounts, ensuring bank and customer assets remained protected. • Monitored debit card fraud alerts daily, initiating prompt action to counteract suspicious activities and protect both customers and the institution. • Detected emergent fraud patterns by scrutinizing transactions linked to high-risk countries and merchants, reinforcing bank security. • Documented all interventions and measures adopted on accounts, ensuring transparency and easy traceability. • Engaged with external alert systems, including VISA CAMS and FICO, ensuring timely response and implementation of countermeasures to reduce fraud. Show less



Sallie Mae

• United States
• Financial Services
• 700 & Above Employee

• Personal Loan Manager

  • Jun 2016 - Mar 2020

  Newark, Delaware, United States • Led and cultivated a dynamic team of over 20 outbound call center agents; responsibilities spanned recruitment, training, and motivation to drive optimal performance. • Upheld rigorous banking procedures and compliance standards, fortifying institutional profitability and reputation. • Navigated potential borrowers through refinance or purchase transactions, offering tailored solutions and guidance. • Convened monthly strategy sessions to assess performance metrics and realign goals,… Show more • Led and cultivated a dynamic team of over 20 outbound call center agents; responsibilities spanned recruitment, training, and motivation to drive optimal performance. • Upheld rigorous banking procedures and compliance standards, fortifying institutional profitability and reputation. • Navigated potential borrowers through refinance or purchase transactions, offering tailored solutions and guidance. • Convened monthly strategy sessions to assess performance metrics and realign goals, ensuring consistent achievement. • Oversaw the end-to-end client loan application process, emphasizing financial statement scrutiny, holistic client advisory, and precise data procurement for loan packages. Show less



Miss United States Organization

• United States
• Entertainment Providers
• 1 - 100 Employee

• Miss Wilmington United States 2016

  • Nov 2015 - Dec 2016



Sheridan Nissan

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Sales Representative

  • Jun 2014 - Oct 2016

  • Enhanced sales performance by a notable 25% by leveraging strategic follow-up calls and emails, optimizing the car sales pipeline. • Built and nurtured lasting relationships with both returning and new clientele, focusing on achieving and surpassing sales targets. Through keen negotiation skills, secured deals that mutually benefited both the customer and the dealership. • Managed financial intricacies of deals end-to-end, from calculating interest rates to designing lease terms… Show more • Enhanced sales performance by a notable 25% by leveraging strategic follow-up calls and emails, optimizing the car sales pipeline. • Built and nurtured lasting relationships with both returning and new clientele, focusing on achieving and surpassing sales targets. Through keen negotiation skills, secured deals that mutually benefited both the customer and the dealership. • Managed financial intricacies of deals end-to-end, from calculating interest rates to designing lease terms, ensuring customers had a clear understanding of their commitments. • Acquired proficiency in customer service by maintaining a consistent presence on the sales floor. Prioritized greeting every visitor and genuinely listening to their needs, guiding their purchasing journey. • Delivered personalized recommendations based on in-depth analysis of customer automotive needs, ensuring optimal satisfaction and repeat business. Show less