Jas Padronia
Web Content Executive at Belong Interactive- Claim this Profile
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Bio
Credentials
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Relativity One
RelativityFeb, 2022- Sep, 2024 -
Audinate Dante Level 1 (2nd Ed)
AudinateMar, 2023- Sep, 2024 -
HIPAA Associate (HIPAAA)
HIPAA TrainingDec, 2021- Sep, 2024
Experience
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Belong Interactive
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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Web Content Executive
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Jul 2023 - Present
Managing content population for newly-launched assets. Handling daily content updates via existing CMS platforms. Ensuring daily quality control of content updates in line with established service level agreements and specifications. Maintaining a dynamic daily log of content updates for each client, categorized by asset type, subject category, and content format, and generating daily reports using available tools. Collaborating closely with the technical team to ensure the smooth implementation of activities. Show less
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BNESIM
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Hong Kong
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Telecommunications
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1 - 100 Employee
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Help Desk Specialist
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Feb 2023 - Jul 2023
A support specialist assisting tier-one agents in closing tickets by providing advanced technical expertise and troubleshooting for complex issues. Closely collaborating with tier-one agents, analyze problems, identify solutions, and guide them through resolution. Enhances the overall efficiency and effectiveness of the customer service team. A support specialist assisting tier-one agents in closing tickets by providing advanced technical expertise and troubleshooting for complex issues. Closely collaborating with tier-one agents, analyze problems, identify solutions, and guide them through resolution. Enhances the overall efficiency and effectiveness of the customer service team.
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Lals Group
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Retail
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700 & Above Employee
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Sales Executive
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May 2022 - Feb 2023
Responsible for reaching and exceeding performance sales indicators for the fitness studio, such as membership sales and renewals, retail and concession sales, and upselling fitness classes and personal training sessions. Responsible for reaching and exceeding performance sales indicators for the fitness studio, such as membership sales and renewals, retail and concession sales, and upselling fitness classes and personal training sessions.
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HIKINEX
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United States
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Data Analyst (eDiscovery)
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Mar 2021 - Mar 2022
I have gained extensive experience in managing and analyzing electronic data for legal and investigative purposes. My role has involved collaborating closely with legal teams, IT professionals, and other stakeholders to ensure accurate and efficient processing, preservation, and presentation of electronic information. Data Processing and Collection: Utilized eDiscovery software tools to process and organize electronic data, ensuring data integrity and maintaining a comprehensive chain of custody. Collaborated with the legal team to understand case requirements, including data sources, file types, and search criteria. Data Analysis and Review: Conducted thorough data analysis to identify relevant information, patterns, and relationships. Applied advanced techniques, such as keyword searching, concept searching, data filtering, and data visualization, to extract pertinent data for review and production. Assisted in the review and coding of documents for legal review platforms. Quality Control and Assurance: Implemented quality control measures to validate data accuracy, completeness, and consistency. Performed quality checks on processed data to ensure adherence to project specifications and industry standards. Collaborated with team members to resolve data discrepancies and ensure the accuracy of data presented for legal purposes. Data Management and Preservation: Developed and maintained organized databases and repositories to efficiently store and manage electronically stored information (ESI). Implemented data retention policies and procedures to comply with legal and regulatory requirements. Assisted in data archiving and retrieval processes to support long-term data preservation. Technical Proficiency: Demonstrated proficiency in utilizing eDiscovery software platforms, like Relativity. Familiarity with various data formats and file types commonly encountered in eDiscovery, including emails, documents, spreadsheets, and multimedia files. Show less
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Corporate Trainer
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Nov 2018 - Mar 2021
Response of developing and delivering training programs to enhance the skills and knowledge of our employees. Primary responsibility is to design and deliver engaging and effective training sessions that align with Comcast's business objectives and support the professional growth of our workforce.Responsibilities:Training Program Development: Collaborate with subject matter experts and stakeholders to assess training needs and develop comprehensive training programs. Design training materials, including presentations, manuals, job aids, and multimedia resources, to facilitate learning and skill development.Training Delivery: Conduct training sessions for employees, utilizing a variety of instructional techniques, such as classroom training, virtual sessions, and on-the-job coaching. Deliver training in a clear, engaging, and interactive manner to maximize participant engagement and knowledge retention.Content Management: Maintain and update training materials to ensure accuracy and relevance. Regularly review and revise training content based on feedback, changes in processes or technologies, and evolving business needs.Evaluation and Feedback: Assess the effectiveness of training programs through various evaluation methods, such as surveys, quizzes, and performance assessments. Training Administration: Manage training logistics, including scheduling, room setup, equipment coordination, and participant enrollment. Maintain training records and documentation, ensuring compliance with internal policies and industry regulations.Subject Matter Expertise: Stay current with industry trends, best practices, and new technologies related to the areas of training. Collaboration and Partnerships: Work closely with other training team members, department managers, and cross-functional teams to align training initiatives with business goals. Show less
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Technical Support Representative
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Apr 2018 - Nov 2018
My primary responsibility is to deliver exceptional customer service and provide technical assistance to Comcast customers. Played a vital role in addressing customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction through effective problem resolution.Responsibilities:Customer Support: Assisted customers in resolving technical issues, answering product-related questions, and guiding them through troubleshooting processes.Troubleshooting and Issue Resolution: Troubleshoot a wide range of technical issues related to Comcast products and services. This includes addressing concerns related to internet connectivity, cable TV, home phone, and Xfinity equipment. Utilize troubleshooting tools, knowledge bases, and resources to efficiently identify and resolve customer concerns.Technical Assistance: Provide step-by-step instructions and guidance to customers for resolving technical problems.Account Management: Access customer accounts and systems to perform various tasks, including updating customer information, troubleshooting account-related issues, and processing service requests.Documentation and Reporting: Maintain accurate documentation of customer interactions, including issues reported, troubleshooting steps taken, and resolutions provided. Generate detailed reports and escalate complex or recurring issues to the appropriate internal teams for further investigation and resolution.Customer Satisfaction: Ensure high levels of customer satisfaction by actively listening to customer concerns, demonstrating empathy, and providing appropriate solutions in a timely manner.Product and Process Knowledge: Stay up-to-date with the latest Comcast products, services, features, and technical advancements. Develop and maintain a thorough understanding of relevant policies, procedures, and troubleshooting methodologies to deliver accurate and effective support to customers. Show less
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Desktop Support Engineer
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Apr 2017 - Apr 2018
I played a critical role in ensuring the smooth operation and optimal performance of desktop systems within the organization. I provided technical support and assistance to end-users, resolving hardware and software issues, and maintaining a reliable IT infrastructure. Responsibilities: Technical Support: Responded to end-user inquiries and technical issues, both remotely and on-site, in a timely and professional manner. Assisted users with hardware and software troubleshooting, including operating system errors, network connectivity, and peripheral devices. Installation and Configuration: Performed installations, upgrades, and configurations of desktop systems, operating systems, software applications, and peripheral devices. System Maintenance: Conducted routine maintenance tasks, such as system updates, patch management, and antivirus scans, to keep desktop systems secure and up to date. Monitored system performance, identified potential issues, and implemented proactive solutions. User Management: Created and managed user accounts, permissions, and access rights in Active Directory or similar systems. Troubleshooting and Issue Resolution: Investigated and diagnosed hardware and software problems, utilizing troubleshooting techniques and tools. Implemented solutions or escalated issues to higher-level support when necessary, ensuring timely resolution. Documentation and Knowledge Sharing: Maintained accurate records of support activities, including ticketing systems, knowledge base articles, and user manuals. Asset Management: Managed inventory of hardware and software assets, including procurement, tracking, and disposal. Conducted regular audits to ensure compliance and proper utilization of resources. User Training and Education: Provided user training on common software applications and IT policies, empowering users to effectively utilize technology resources and minimize recurring issues. Show less
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Education
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2013 - 2018
University of Negros Occidental - Recoletos
Bachelor's degree, Computer Engineering
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