Experience

Capacity Media

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Senior Operations Manager

  • Oct 2019 - Present

  In addition to the points listed in the Operations Manager section below which I continue to perform, my current position of Senior Operations Manager also includes:Forming part of the Senior Leadership Operations Team (SLOT) along with the Head of Operations and the two other Senior Operations Managers to discuss, plan and agree projects, initiatives and event allocations for our team members in the telecoms division operations team.Actively participating in meetings with the Heads of other departments to discuss strategic issues for current and new launch events from an operational perspective. This includes contributing information to help decide on date, city and venue selection to take into account client feedback, venue cost and functionality, public holidays, competitive events and growth aspirations.Work closely with the Head of Operations to regularly re-forecast event spend budgets throughout the financial year based on performance of other events with the aim of ensuring overall yearly department targets are met. Show less

• Operations Manager

  • Aug 2016 - Sep 2019

  Responsible for both the end to end operational management of three to five global events each year of varying size, format and complexity, and the management of a team of four Operations and Senior Operations Coordinators with the overall goal of ensuring all events under my control maintain their perception as market leading events in the international telecoms industry. Lead and develop the four staff under my control to include setting objectives and regularly reviewing performance with the aim of advancing their careers and experience in the company and encouraging them to continuously think of new ideas and innovations for their events.Full accountability for the budget spend for my own and my teams events. In addition to controlling cost, this includes monitoring the income generated by the sales and marketing teams against agreed targets and making adjustments to operational spend where necessary to ensure overall GP targets are met for each event.Regularly review new and existing concepts for revenue generation opportunities, sponsor benefits and networking functions for all events under my remit. Show less



BME

• Egypt
• Events Services
• 1 - 100 Employee

• Event Manager

  • Oct 2015 - Jul 2016

  At BME Global I was responsible for the operational planning and management of high level strategic conferences, with accompanying large scale international exhibitions, taking place in Saudi Arabia and the wider Middle East region. The position also required full control and oversight of individual budgets for both the conference and exhibition elements of each event. As well as handling all sourcing, negotiation and management with suppliers, I had 'hands-on' involvement in a wide range of other processes and tasks required for each event including production of event show guides, dealing with the production of both small and large scale print items and staff management both pre-event and on site. I acted as the key point of contact for all event sponsors as soon as they came on board, including sourcing, proofing and approving the deliverables contained in their sponsorship packages. I also acted as the key point of contact for all conference speakers. As a result of both of these aspects and the experience gained in my previous roles, I am used to working with sponsors and speakers from companies of all sizes on a daily basis. Show less



FinTech Connect

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Event Operations Manager

  • Feb 2015 - Oct 2015

  At Fintech Connect I was responsible for the end to end operational management, including full budgetary control, of a portfolio of global conferences taking place in locations including Dubai, London and New York. Working as an integral part of a small but busy team I was also responsible for all event scheduling with a focus on delivering well organised conferences for the global financial technology market. At Fintech Connect I was responsible for the end to end operational management, including full budgetary control, of a portfolio of global conferences taking place in locations including Dubai, London and New York. Working as an integral part of a small but busy team I was also responsible for all event scheduling with a focus on delivering well organised conferences for the global financial technology market.



The Chartered Governance Institute UK & Ireland

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Senior Events Executive

  • Jan 2011 - Feb 2015

  At ICSA I managed the end to end planning and delivery, including all logistical arrangements, of a full calendar of events. These ranged from large scale conferences with accompanying exhibitions, a portfolio of regional conferences, awards dinners, graduation ceremonies, technical summits, AGM's and breakfast briefings. My position saw me have responsibility for and control over the budget for each event. I also project managed the instillation and transition to the Eventsforce delegate booking system and therefore am fully trained and competent in the use of this software. Show less



The Service Desk Institute (SDI)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Event Coordinator

  • Feb 2008 - May 2009

  At SDI I led on the production and coordination of an annual programme of conferences. Tasks included recruiting speakers, sourcing and booking suitable venues, creating delegate handbooks, coordinating all conference logistics, registering delegates, organising exhibitor requirements and putting together conference reports. At SDI I led on the production and coordination of an annual programme of conferences. Tasks included recruiting speakers, sourcing and booking suitable venues, creating delegate handbooks, coordinating all conference logistics, registering delegates, organising exhibitor requirements and putting together conference reports.



ehouse

• Client Management Executive

  • Jul 2007 - Oct 2007

  Assisted in the production and distribution of marketing materials to prestigious estate agent clients. Assisted in the production and distribution of marketing materials to prestigious estate agent clients.