Experience

Cognia

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• 2nd / 3rd line Network Operations Centre Engineer in the Cloud (NOC Eng.)

  • Jul 2015 - Present

  Basingstoke, London, United Kingdom 24x7 management of mission critical Cloud platforms including incident, investigation, remediation and change Responsible for the proactive monitoring of Cloud Applications in AWS platform by using Chef for automation, Splunk for troubleshooting , and Nagios , metrics, status, alarms, and the prioritisation and reaction to trouble tickets and alerts detailed investigation and analysis of problems Supporting the operation of Cloud platform components in test and production environments,… Show more 24x7 management of mission critical Cloud platforms including incident, investigation, remediation and change Responsible for the proactive monitoring of Cloud Applications in AWS platform by using Chef for automation, Splunk for troubleshooting , and Nagios , metrics, status, alarms, and the prioritisation and reaction to trouble tickets and alerts detailed investigation and analysis of problems Supporting the operation of Cloud platform components in test and production environments, working with developers both internally and with 3rd parties as necessary to resolve problems Ensuring that we continue to improve our ability to comply with our Internal, External PCI DSS audit & compliance requirements. Detailed understanding of SIP / RTP, HTTP(S), SMTP, TLS/SSL, DNS and LDAP Telephony, and contact centre voice solutions Problem solving, diagnostic and investigative attitude. Strong knowledge of Operating Systems (Primarily Linux), Application Servers, Networking Knowledge of Incident management processes and service desk roles Ability to prioritise, focus and manage workloads. Have an enquiring, logical and determined approach to problem solving. Show less



Service Works Global

• United Kingdom
• Software Development
• 100 - 200 Employee

• IT

  • 2016 - 2016



Manheim

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Infrastructure Engineer

  • Mar 2012 - Jul 2015

  Leeds, United Kingdom Responsible to insure the good health of the company infrastructure in Datacentre / AWS, ESX 5.1, Hyper-V. These include the installation, configuration, support, maintenance and upgrades the company's infrastructure in-house and in AWS and as well as tacking responsibility for the employee's network access, which includes setting up user accounts and providing access to programs, files, along with any additional access required to perform job duties. Monitor and provide technical… Show more Responsible to insure the good health of the company infrastructure in Datacentre / AWS, ESX 5.1, Hyper-V. These include the installation, configuration, support, maintenance and upgrades the company's infrastructure in-house and in AWS and as well as tacking responsibility for the employee's network access, which includes setting up user accounts and providing access to programs, files, along with any additional access required to perform job duties. Monitor and provide technical assistance to projects, customers by telephone, e-mail, and remotely within structured service levels to ensure customer satisfaction, maintain good business relation and continual service Improvement. Dealing with mission critical issues escalated from 2nd line, investigating them at time from Email/ phone or walked in process... Investigate any issue running in the Cloud AWS, application running under, SERVER 2003, 2008 2010, 2012R , UNIX, VMWARE , VMware ESX 5.1 Supporting and administrating Bespoke Application deployed under Windows/ UNIX platform with good File management and manipulation, User Administration, Network Administration and good use of V command and Emacs, Active directory and Office 365. Network monitoring. Good understanding of Wireshark, PRTG Monitor V7 with sensors setting. Resolving and closing calls and transforming unresolved Incident to Problem. Working as a Snr infrastructure Engineer, this involves helping users with issue related to their Hardware, Software, and Network by advising them on phone, email, hipchat, Lync2010/2012 and to correct Windows related problems, network printer troubleshooting and VPN connection. Responsible for review processes, documentations, trained and mentor junior staff. Help my team members with same related issues. Remotely assist Car inspectors on their Handheld using SOTI Mobil Control. Show less



npower

• United Kingdom
• Utilities
• 700 & Above Employee

• Data Analyst

  • Jan 2007 - Jul 2008

  Leeds, United Kingdom Responsible for collect, analysed data from various sources and studied data to reveal ways to improve a business. To work to priorities as set by the Data Analyst manager in order to contribute to the achievement of objectives, service levels and provide excellent customer service. Analysing customers meters details queries escalated from 1st Line team Supporting over 300 customer’s data & on average answering 10 calls a day. To produce standard reports on SQL Developer /… Show more Responsible for collect, analysed data from various sources and studied data to reveal ways to improve a business. To work to priorities as set by the Data Analyst manager in order to contribute to the achievement of objectives, service levels and provide excellent customer service. Analysing customers meters details queries escalated from 1st Line team Supporting over 300 customer’s data & on average answering 10 calls a day. To produce standard reports on SQL Developer / Microsoft SQL Server Studio as per agreed schedule or on request. To maintain accuracy and integrity of departmental reporting and analytical tools as per defined work instruction and test procedures. To support the production of regular management information and performance measures. To assist with monitoring real time statistics through Data-dashboard Call Management System (CMS) Duties • Analyzing customer data to resolve queries using excel, pivot, chat and SQL • Outbound and inbound data transfers including dealing with complex queries. • Data manipulation and extraction, • Dealing with customer queries • Reporting to manager weekly • Attained weekly meetings • Responding outbound and inbound calls Show less



King Solomon Trading bvba

• Network support engineer

  • Jun 2003 - Jun 2006

  Antwerp Area, Belgium ♦ Supporting and Upgrading of Cisco network infrastructure for both sites campus including various shop in Belgium and within Antwerp with Cisco routers 2600, 2800. 2900 series and Cisco Catalyst 1950, 2950 and 3560 series switches • Installing new software • Installing new hardware (servers, printers, computer workstations, etc.) • Setting up user accounts, permissions and passwords • Overseeing security of all systems, especially the internet, and installing antivirus… Show more ♦ Supporting and Upgrading of Cisco network infrastructure for both sites campus including various shop in Belgium and within Antwerp with Cisco routers 2600, 2800. 2900 series and Cisco Catalyst 1950, 2950 and 3560 series switches • Installing new software • Installing new hardware (servers, printers, computer workstations, etc.) • Setting up user accounts, permissions and passwords • Overseeing security of all systems, especially the internet, and installing antivirus protection • Fixing network faults • Network maintenance • Technical support for people using the network • Training staff on new systems • Day to day admin and monitoring of network using Nagios • Planning future improvements, suggesting IT solutions to business problems • Making sure all IT meets industry standards Show less