Experience

META 1 Coin

• United States
• International Trade and Development
• 1 - 100 Employee

• Member Support Specialist

  • Jan 2023 - Present



Staykeepers

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Customer Experience Agent | Win Winn Proptech Ltd.

  • Jul 2022 - Jan 2023



TLC Associates

• United States
• Outsourcing/Offshoring
• 100 - 200 Employee

• Customer Service Billing Specialist | ADT Security Services

  • Feb 2022 - Jul 2022

  • Providing excellent customer service by helping clients understand their statements and invoices • Processing payments, credits, and payments disputes • Providing excellent customer service by helping clients understand their statements and invoices • Processing payments, credits, and payments disputes



Hire Horatio CX

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Associate | Seated

  • May 2021 - Oct 2021

  • Providing exceptional customer service for a US-based E-Commerce campaign through E-Mail, SMS, and live chat, constantly striving to make things better, faster, and smoother for the customers • Helping customers with everything from making online processes to resolving issues, all while creating a great customer experience across channels and platforms • Providing exceptional customer service for a US-based E-Commerce campaign through E-Mail, SMS, and live chat, constantly striving to make things better, faster, and smoother for the customers • Helping customers with everything from making online processes to resolving issues, all while creating a great customer experience across channels and platforms



Contact Center Solutions RD

• Santo Domingo, Dominican Republic

• Quality Analyst

  • Apr 2019 - Sep 2019

  • Monitoring calls to ensure that the agents are interacting with clients in accordance with the company's set guidelines • Assessing agent performance and coaching them to improve their skills and confidence • Monitoring trends • Monitoring calls to ensure that the agents are interacting with clients in accordance with the company's set guidelines • Assessing agent performance and coaching them to improve their skills and confidence • Monitoring trends



GBS Dominican Republic

• Dominican Republic
• Travel Arrangements
• 1 - 100 Employee

• Junior Team Leader | GBS

  • Apr 2018 - Jul 2018

  • Providing excellent customer service to members of an exclusive travel club • Assisting Senior TLs with courtesy callbacks and fraudulent cases • Monitoring queues • Ensuring the performance of the staff is of a high standard • Providing excellent customer service to members of an exclusive travel club • Assisting Senior TLs with courtesy callbacks and fraudulent cases • Monitoring queues • Ensuring the performance of the staff is of a high standard



Acquire BPO

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader | Beauticontrol

  • Dec 2015 - Oct 2017

  • Leading customer service and direct sales campaign • Providing guidance and coaching to agents to improve their overall performance as individuals and as a team • Encouraging teamwork and good relationships among the agents • Monitoring queues and evaluating calls • Leading customer service and direct sales campaign • Providing guidance and coaching to agents to improve their overall performance as individuals and as a team • Encouraging teamwork and good relationships among the agents • Monitoring queues and evaluating calls



Polyglotta

• Dominican Republic
• Translation and Localization

• Translation and Interpreting Project Manager

  • Feb 2014 - Dec 2016

  • Managing the day-to-day interpreting jobs, allocating interpreters to assignments • Responsible for the recruitment of interpreters • Initial introduction of new interpreters to work, ensuring that they have a thorough understanding of their role and the ethics of the job • Ensure that all delivered tasks meet high-quality standards and clients' expectations • Managing the day-to-day interpreting jobs, allocating interpreters to assignments • Responsible for the recruitment of interpreters • Initial introduction of new interpreters to work, ensuring that they have a thorough understanding of their role and the ethics of the job • Ensure that all delivered tasks meet high-quality standards and clients' expectations



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service and Technical Support Specialist | DISH Network

  • May 2015 - Sep 2015

  • Resolving customer complaints in a timely and professional manner • Providing technical support and troubleshooting to end-users of satellite television • Resolving customer complaints in a timely and professional manner • Providing technical support and troubleshooting to end-users of satellite television



OutPLEX

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Inbound Customer Chat Sales Representative | AT&T Wireless

  • Sep 2014 - May 2015

  • Helping customers find and know more about AT&T Wireless products and services online • Sharing the benefits that the company has to offer to existing and new customers • Providing excellent customer service • Floor Support December 2014-March 2015 • Helping customers find and know more about AT&T Wireless products and services online • Sharing the benefits that the company has to offer to existing and new customers • Providing excellent customer service • Floor Support December 2014-March 2015



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative | AT&T Mobility

  • Aug 2013 - Sep 2014

  • Working in a call center interacting with customers to provide answers, solve problems, and help clients find information • Providing excellent customer service to AT&T Mobility customers from the United States, US Virgin Islands, and Puerto Rico • Acting support, floor walking, and monitoring agent performance from November 2013 – April 2014 • Working in a call center interacting with customers to provide answers, solve problems, and help clients find information • Providing excellent customer service to AT&T Mobility customers from the United States, US Virgin Islands, and Puerto Rico • Acting support, floor walking, and monitoring agent performance from November 2013 – April 2014



Data Vimenca

• Dominican Republic
• Outsourcing/Offshoring
• 100 - 200 Employee

• Bilingual Customer Service Representative | First Data

  • Oct 2012 - Jun 2013

  •Working in a call center assisting clients and merchants from all over the world (especially the US, Canada, the UK, and the Caribbean). •Working in a call center assisting clients and merchants from all over the world (especially the US, Canada, the UK, and the Caribbean).



Ministerio de Medio Ambiente y Recursos Naturales

• Dominican Republic
• Government Administration
• 100 - 200 Employee

• Wildlife biologist technician

  • Jan 2011 - Jul 2012

  • Wildlife biologist technician working with amphibians & reptiles • Environmental impact studies assessing the existing site and conditions and evaluating the anticipated impacts on the fauna (amphibians & reptiles), economy, and historical and social factors of the new development • Assisting in wildlife research and management projects to enhance wildlife • Conducting scientific surveys, wildlife habitat development, and investigations within protected areas • Wildlife biologist technician working with amphibians & reptiles • Environmental impact studies assessing the existing site and conditions and evaluating the anticipated impacts on the fauna (amphibians & reptiles), economy, and historical and social factors of the new development • Assisting in wildlife research and management projects to enhance wildlife • Conducting scientific surveys, wildlife habitat development, and investigations within protected areas



Dr. Manuel Hernández & Asociados

• Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic

• Translator

  • Oct 2003 - Dec 2007

  • Translating and proofreading for a Judicial Interpreter for different judicial documents. Languages: English-Spanish, German-Spanish, Spanish-English • Translating and proofreading for a Judicial Interpreter for different judicial documents. Languages: English-Spanish, German-Spanish, Spanish-English