Jarrod Patterson
Customer Experience Leader at FCM Travel Solutions - New Zealand- Claim this Profile
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Topline Score
Bio
Andy Jack
I have been extremely fortunate to have worked with Jarrod. His insightful mind, ability to inspire and lead his teams has been truly exceptional. Jarrod has lead through the toughest of times in the industry, which is incredible testament to his resilience and passion for his people. His ability to seek to understand root causes of issues to resolve any challenges and to improve customer experience is well know and trusted across the business. Jarrod has been heavily involved as a key stakeholder in many transformation projects over the years, providing a critical and trusted voice for the New Zealand business. He is a true asset for any business or industry, I have no hesitation in providing his recommendation.
Keeley Alton
I've had the pleasure of working with Jarrod for over 10 years and consider him to be a vital part of the business. Jarrod's passion for people and customers have earnt him many accolades over the years, including Outstanding Performance recognition by the business. Jarrod has a strong technical mindset and is highly capable in the adoption, implementation and delivery of projects ranging from the rollout of new technology & applications, organisational structure and productivity measures. He has a strong commercial understanding of what makes a business successful and can readily adapt to conditions that ensures business continuity and most importantly engaged, highly supported people. Jarrod has shown incredible commitment to each of his roles and his sense of fun makes him a joy to work with and I wouldn't hesitate to recommend him to any prospective employer,
Andy Jack
I have been extremely fortunate to have worked with Jarrod. His insightful mind, ability to inspire and lead his teams has been truly exceptional. Jarrod has lead through the toughest of times in the industry, which is incredible testament to his resilience and passion for his people. His ability to seek to understand root causes of issues to resolve any challenges and to improve customer experience is well know and trusted across the business. Jarrod has been heavily involved as a key stakeholder in many transformation projects over the years, providing a critical and trusted voice for the New Zealand business. He is a true asset for any business or industry, I have no hesitation in providing his recommendation.
Keeley Alton
I've had the pleasure of working with Jarrod for over 10 years and consider him to be a vital part of the business. Jarrod's passion for people and customers have earnt him many accolades over the years, including Outstanding Performance recognition by the business. Jarrod has a strong technical mindset and is highly capable in the adoption, implementation and delivery of projects ranging from the rollout of new technology & applications, organisational structure and productivity measures. He has a strong commercial understanding of what makes a business successful and can readily adapt to conditions that ensures business continuity and most importantly engaged, highly supported people. Jarrod has shown incredible commitment to each of his roles and his sense of fun makes him a joy to work with and I wouldn't hesitate to recommend him to any prospective employer,
Andy Jack
I have been extremely fortunate to have worked with Jarrod. His insightful mind, ability to inspire and lead his teams has been truly exceptional. Jarrod has lead through the toughest of times in the industry, which is incredible testament to his resilience and passion for his people. His ability to seek to understand root causes of issues to resolve any challenges and to improve customer experience is well know and trusted across the business. Jarrod has been heavily involved as a key stakeholder in many transformation projects over the years, providing a critical and trusted voice for the New Zealand business. He is a true asset for any business or industry, I have no hesitation in providing his recommendation.
Keeley Alton
I've had the pleasure of working with Jarrod for over 10 years and consider him to be a vital part of the business. Jarrod's passion for people and customers have earnt him many accolades over the years, including Outstanding Performance recognition by the business. Jarrod has a strong technical mindset and is highly capable in the adoption, implementation and delivery of projects ranging from the rollout of new technology & applications, organisational structure and productivity measures. He has a strong commercial understanding of what makes a business successful and can readily adapt to conditions that ensures business continuity and most importantly engaged, highly supported people. Jarrod has shown incredible commitment to each of his roles and his sense of fun makes him a joy to work with and I wouldn't hesitate to recommend him to any prospective employer,
Andy Jack
I have been extremely fortunate to have worked with Jarrod. His insightful mind, ability to inspire and lead his teams has been truly exceptional. Jarrod has lead through the toughest of times in the industry, which is incredible testament to his resilience and passion for his people. His ability to seek to understand root causes of issues to resolve any challenges and to improve customer experience is well know and trusted across the business. Jarrod has been heavily involved as a key stakeholder in many transformation projects over the years, providing a critical and trusted voice for the New Zealand business. He is a true asset for any business or industry, I have no hesitation in providing his recommendation.
Keeley Alton
I've had the pleasure of working with Jarrod for over 10 years and consider him to be a vital part of the business. Jarrod's passion for people and customers have earnt him many accolades over the years, including Outstanding Performance recognition by the business. Jarrod has a strong technical mindset and is highly capable in the adoption, implementation and delivery of projects ranging from the rollout of new technology & applications, organisational structure and productivity measures. He has a strong commercial understanding of what makes a business successful and can readily adapt to conditions that ensures business continuity and most importantly engaged, highly supported people. Jarrod has shown incredible commitment to each of his roles and his sense of fun makes him a joy to work with and I wouldn't hesitate to recommend him to any prospective employer,
Experience
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FCM Travel New Zealand
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New Zealand
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Travel Arrangements
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1 - 100 Employee
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Customer Experience Leader
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Jan 2017 - Present
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Team Leader
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Jun 2013 - Dec 2016
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Student Flights
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Australia
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Travel Arrangements
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1 - 100 Employee
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Team Leader
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Sep 2010 - May 2013
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Flight Centre Travel Group New Zealand
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New Zealand
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Travel Arrangements
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300 - 400 Employee
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International Travel Consultant
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Jun 2008 - Sep 2010
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