Jarrod Gunn-Brockhoff
Service Operations Manager at Truis- Claim this Profile
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Bio
Paul R.
Over the last fiveyears I’ve had the pleasure of working with Jarrod in my capacity as a Senior Relationship Manager for Government Business and then as Head of eBusiness in PNG. Jarrod is a very passionate about the solutions that he designs then implements. Jarrod constantly produces needed outside Box solutions especially in cutting edge field of Communications and Technology. I’m glad to I had people like Jarrod that made our front end sales seamless
Bruce Guthrie
Jarrod is an extremely competent senior IT executive with an almost encyclopedic understanding of networks, comms infrastructure and security. His detail focused and "will do" attitude is both highly effective and refreshing in an industry that relies too often on consensus. A team player, Jarrod has the ability to bring out the best in everyone who works with him.
Paul R.
Over the last fiveyears I’ve had the pleasure of working with Jarrod in my capacity as a Senior Relationship Manager for Government Business and then as Head of eBusiness in PNG. Jarrod is a very passionate about the solutions that he designs then implements. Jarrod constantly produces needed outside Box solutions especially in cutting edge field of Communications and Technology. I’m glad to I had people like Jarrod that made our front end sales seamless
Bruce Guthrie
Jarrod is an extremely competent senior IT executive with an almost encyclopedic understanding of networks, comms infrastructure and security. His detail focused and "will do" attitude is both highly effective and refreshing in an industry that relies too often on consensus. A team player, Jarrod has the ability to bring out the best in everyone who works with him.
Paul R.
Over the last fiveyears I’ve had the pleasure of working with Jarrod in my capacity as a Senior Relationship Manager for Government Business and then as Head of eBusiness in PNG. Jarrod is a very passionate about the solutions that he designs then implements. Jarrod constantly produces needed outside Box solutions especially in cutting edge field of Communications and Technology. I’m glad to I had people like Jarrod that made our front end sales seamless
Bruce Guthrie
Jarrod is an extremely competent senior IT executive with an almost encyclopedic understanding of networks, comms infrastructure and security. His detail focused and "will do" attitude is both highly effective and refreshing in an industry that relies too often on consensus. A team player, Jarrod has the ability to bring out the best in everyone who works with him.
Paul R.
Over the last fiveyears I’ve had the pleasure of working with Jarrod in my capacity as a Senior Relationship Manager for Government Business and then as Head of eBusiness in PNG. Jarrod is a very passionate about the solutions that he designs then implements. Jarrod constantly produces needed outside Box solutions especially in cutting edge field of Communications and Technology. I’m glad to I had people like Jarrod that made our front end sales seamless
Bruce Guthrie
Jarrod is an extremely competent senior IT executive with an almost encyclopedic understanding of networks, comms infrastructure and security. His detail focused and "will do" attitude is both highly effective and refreshing in an industry that relies too often on consensus. A team player, Jarrod has the ability to bring out the best in everyone who works with him.
Credentials
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IBM Systems Business Partner - Storage for Data Resilience - Technical Advocate V2
IBMDec, 2021- Nov, 2024 -
Storage for Data Resilience - Foundational V2
IBMDec, 2021- Nov, 2024 -
Storage for FlashSystem - Foundational
IBMDec, 2021- Nov, 2024
Experience
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Truis
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Service Operations Manager
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Sep 2021 - Present
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Team Leader Projects Team
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Jun 2016 - Oct 2021
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Senior Technical Project Manager
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Aug 2013 - Oct 2021
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Senior Technical Project Manager
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Jul 2013 - Oct 2021
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PreSales Engineer
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2013 - 2014
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PreSales Engineer
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2013 - 2014
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Managing Director
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May 2013 - May 2020
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Head of Technology, Comms Infrastructure, Network & Security
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Aug 2011 - May 2013
Network design and architecture. Technology Solution design's in line with Business strategy.Telco and Security Vendor management across 7 countriesTechnology business plan & strategy development. Mobile network solution's & Management.
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Head of Technology Services
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Sep 2005 - May 2013
Lead the proactive development and delivery of technology strategy and solutions across the business within time and budget, ensuring system reliability compliance against all technology policies and procedures in order to meet business objectives• Plan and manage business demand in line with the broader business and technology strategies and investment priorities, with the goal of continuously advancing services to meet business requirements.• Monitor IT operational performance and risks and work to drive continuous improvement to ensure technology services move continually toward best practice with respect to cost, quality and service.• Accountable for strategic and operational technology initiatives and projects for the relevant Business Unit, from forecasting and planning equipment/software purchases to projects delivering technology transformation, to ensure quality of delivery and achievement of required outcomes.• Establish and direct technology activities and operational procedures and plans, recommending, coordinating and scheduling investigations, feasibility studies and surveys of proposed and existing IT applications to achieve business outcomes.• Lead the key design, engineering and documentation of systems to ensure the ongoing integrity and security of these systems.
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Head of Technology Infrastructure & Change
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2005 - 2010
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Head of Technology Services
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Nov 2007 - Sep 2008
Heading up Westpac Banking Corporations Pacific Businesses IT services, IT staff and vendors. Westpac Pacific are currenlty operation in seven Pacific Island nations, Fiji, PNG, Cook Is, Solomon Is, Samoa, Tonga & Vanuatu.
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Westpac
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Australia
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Banking
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700 & Above Employee
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ACCOMPLISHMENTS
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Jan 2007 - May 2013
o Architecture designed & installed AML across 7 countries, ensuring o Introduced HA for Pacific Banking Core applications decreasing DR cutover times from 12 hours to 10 minutes.o Managed the implementation of an Infrastructure refresh program for; Pacific, o Designed and managed the implementation of, Network Security solutions across the pacific.o Assisted Pacific Banking to transition outsourcing of IT services to a selective sourcing model resulting o Implemented enhanced network connectivity for; Internet Payment Gateway product.; o Designed in conjunction with Microsoft, and managed implementation Active Directory 2008 across Pacific. o Head of IT Communications Infrastructure, Network Architecture & Security, Pacific Banking, Westpac Banking CorporationWestpac Pacific Banking provides banking solutions to business and retail customersin the 7 Pacific Islands, Fiji, PNG, Tonga, Vanuatu, Samoa, Solomon Islands and CookIslands. The core banking applications are hosted on IBM i5 midrange servers.Responsibilitieso Infrastructure Management - Managing workstation, Intel servers, i5 Midrangeservers, Routers, Switches, Firewalls, domestic and international communicationlinks, POS infrastructure & ATM's.o Architectural Solution - Designing technology solutions for new and existing products, applications & systems.o Vendor relationship - This involves the management of the relationship between Westpac Pacific Banking and the many vendors including IBM/GSA, Telstra, ICT Security, Hypercom, Interactive, Computer Merchants, Thales etc..o Budget Management - managing the IT budget for all 8 Pacific Banking locations inclusive of Sydney.
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Head of Technology Infrastructure
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2005 - 2011
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Head of IT Intrastructure & Change
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Sep 2005 - Sep 2008
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Pre-Sales Engineer
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2013 - 2013
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Head of Technology Infrastructure & Change, Pacific Banking
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May 2008 - Nov 2011
Responsible for leading the development of IT strategy, Architecture and Design for the portfolio / business unit to ensure optimum solution quality and resource utilisation• Accountable for the development, maintenance and application of IT Architecture policies, standards and guidelines for portfolio/business group to ensure effective Architecture and Design policies, standards and guidelines are developed and adhered to• Accountable for the development of solutions for the portfolio/business unit to ensure effective solutions are designed in accordance with business requirements, Westpac Group standards and IT Strategy• Accountable for ensuring the application of IT estimation standards for the portfolio/business unit to ensure effective IT estimation of all technology solutions• Direct innovation and actively seek and apply opportunities for improvement within portfolio/business unit to drive continuous improvement and ensure Westpac Pacific Banking remains innovative and up to date with market leading technologies and industry trends• Create manage and maintain the Technology Infrastructure road map to ensure currency of all Technology infrasturcutre across the portfolio
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Manager
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Jan 2005 - Jan 2007
Technology Pacific Banking,; Pacific Banking provides banking solutions to customers in the PacificIslands, specifically Fiji, PNG, Tonga, Vanuatu, Samoa, Solomon Islands and Cook Islands.The core banking applications are hosted on AS/400 platformsResponsibilitieso Infrastructure Management.o Architectural.o Manage Business As Usual (BAU.o Project Management.o Vendor relationship. Technology Pacific Banking,; Pacific Banking provides banking solutions to customers in the PacificIslands, specifically Fiji, PNG, Tonga, Vanuatu, Samoa, Solomon Islands and Cook Islands.The core banking applications are hosted on AS/400 platformsResponsibilitieso Infrastructure Management.o Architectural.o Manage Business As Usual (BAU.o Project Management.o Vendor relationship.
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Manager
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Jan 2003 - Jan 2004
TransAction Solutions Pty Ltd provides complete data processing, networkmanagement and core system support for many Australian credit unions. The daily transactionvolume is approximately 1.8 million. The core banking applications are hosted on bothAS/400 and RS6000 platforms and user access is through thin client using Citrix Metaframesand Citrix XP. Additionally vendor applications supplement the core banking system withfunctionality such as voice banking, loan origination, CRAA enquiry etc. The primarydatabases hosted within TAS include DB2, AIX Universe, SQL, and Oracle. Additionally itmaintains a fully functional backup site providing continuous disaster recovery to all membercredit unions.Responsibilitieso Customer Relationship Managemento Project Management.o Management Non-Core Service Level Agreements.o Administering Change Management Control.o Quality Assurance of Process and Procedure.o Management Reporting.o Site Audits.
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Data Centre Supervisor
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Jan 2001 - Jan 2003
o Staff management and rostering.o Management of Call Logging System.o Administering Change Management Control.o Quality Assurance of Process and Procedure.o Procedural Documentation.o Management Reporting.o Task Management.o Training. o Staff management and rostering.o Management of Call Logging System.o Administering Change Management Control.o Quality Assurance of Process and Procedure.o Procedural Documentation.o Management Reporting.o Task Management.o Training.
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Network Manager
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Jan 2000 - Jan 2001
Australian Defence Credit Union services its members through 52 branchesAustralia wide. The network consisted of some 330 user, 60 printers, and 200 NetworkComputers, 100 Workstations & 10 Laptops.Operating systems included Novell 4.11, NT4.0, and Windows 2000. All Network Computerswere connected via Citrix Metaframes XPResponsibilitieso Implementing and enforcing policies relating to network access and security.o Development and deployment of technology solutions.o System administration and User management.o Vendor Contract management.o Budget preparation.o Project Management.
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